FAQ

If your name does not appear correct or at all, please go to our website www.Truecaller.com/name_suggestion and type in your first, last name and phone number (+46 XXXXXXXX). We will approve the contact within 48 hours.

In order to take control of your information and personalize your profile.

By enabling this feature, Truecaller boosts your search experience with more information and better accuracy on hundreds of millions of phone numbers! This allows Truecaller to securely send names and phone numbers in your phonebook to Truecaller, which may be made searchable by others.

Please note that Android users do not have the ability to collaborate their phonebook. By enabling Enhanced Search for Android, this will only populate the results based on your circle of friends. We need to securely access and store your phone numbers (meaning no names and addresses). Your information will not be shared or accessed by anyone but Truecaller.

Truecaller is available on iOS, Android, Symbian (S60 & S40), Blackberry, Windows Phone and the web.

Three times in one day.

Deactivating account does not take your number out of the database. It only disables editing your information and contacting users by name.

Truecaller only accesses your phone’s contacts when you voluntarily agree. We do not store this data in our backend. We also have absolutely no access or desire for credit card numbers, pin codes, or passwords.

We collect our data through our partnership with different white/yellow pages throughout the world and through voluntary user contact uploads.

Please note that, phonebook contribution has been and always will be optional. Only phone numbers and names are used and all data is transferred and kept by Truecaller using secure methods.
Users on the Android platform downloaded from Google Play will until further notice not be able to contribute to this database, but will nevertheless experience the same level of service as if they had.

No! We are not a calling service. A notification acceptance system alerts you when another user tries to get in touch with you. It is up to you to decide who can see your contact details through Truecaller. No one can contact you directly through Truecaller unless you want to or your information is in public directories.

Only if they are in your social circle (name lookup) and only if you accept their request.

Yes! Users can block individuals from requesting contact through Truecaller. But remember, the decision is final and can’t be reversed.

To avoid harassment, threats and unwanted love declarations, we've chosen to have a standardized message.

When we receive a partnership with your country's white/yellow pages, you will be able to get more information about your contacts.

Try turning on the “enhanced search” function (in settings). If still no result, the number or name you are looking for may not yet be in our database.

Yes, thanks to over 10 million users who share their phone books, thereby adding to the collaborative database, Truecaller even finds contact information to people with pre-paid phones.

Yes, within the Truecaller app!

If you have enabled enhanced search and still do not get any results, we have to apologize, because we do not have this number in our database. We are constantly working to improve our database to give you the best results. Hopefully, we will have the number you are looking for soon.

These are people you might know based on your contacts.