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Most helpful answers

  • Another number is registered in my Truecaller app

    Please Deactivate account by going to Truecaller settings >About>Deactivate account. The Truecaller verify wizard will appear. Please verify with the number associated with the same device as Truecaller is currently downloaded on.

  • I want to change my name on Truecaller

    You can do this through your personal profile through the Truecaller app on your phone or by signing in on the website.

  • Is it possible to search for a name and get a phone number?

    Yes, within the Truecaller app for iPhone and Android users.

  • Why do I have to verify?

    In order to maintain the integrity of the Truecaller community and to make the Truecaller experience better for everyone, we need our users to verify themselves.

  • Where is my verification SMS?

    We are aware of this issue and it could be related to some parts of your country or carrier which is not supporting auto-response SMS. Please contact support for further questions.

  • Is it possible to trace the caller with Truecaller?

    No. Truecaller does not supply the exact location of the user. The country will be displayed only.

  • What is 'Identified As Spam'?

    This is a list of all the known top spam numbers in your area. When you see 'Identified As Spam' this means we are protecting you against a spam caller.

  • No results when updating phone book, why?

    When we receive a partnership with your country's white/yellow pages, you will be able to get more information about your contacts.

  • I can't find someone's address

    We may not have a partnership with your country's white/yellow pages, so when you receive a caller's ID, it comes from 'Enhanced search.'

  • I want to delist my number on Truecaller

    For the respect of your security, your number will be immediately and permanently removed from any search result. You cannot submit your number again. Please go to unlist to delist your number permanently.

General

  • How do I add my number to Truecaller?

    Sign in to your Truecaller account on our website to verify your number, your name and address.

  • Why verify your account?

    In order to take control of your information and personalize your profile.

  • What is Enhanced Search?

    By enabling this feature, Truecaller boosts your search experience with more information and better accuracy on hundreds of millions of phone numbers! This allows Truecaller to securely send names and phone numbers in your phonebook to Truecaller, which may be made searchable by others (available only for Windows, BlackBerry, Symbian and s40).

    Please note that Android & iPhone users do not have the ability to collaborate their phonebook. By enabling Enhanced Search for Android or iPhone, this will only populate the results based on your circle of friends. We need to securely access and store your phone numbers (meaning no names and addresses). Your information will not be shared or accessed by anyone but Truecaller.

  • Who can use Truecaller?

    Truecaller is available on iOS, Android, Blackberry, Windows Phone, Symbian S60, Series40, and the web.

  • Deactivate Account?

    Deactivating account does not take your number out of the database. It only disables editing your information and contacting users by name.

Privacy

  • What information does Truecaller access?

    Truecaller only accesses your phone's contacts when you voluntarily agree Truecaller only accesses your contacts to help strengthen and grow your network by showing who you are connected to, how many people you have in common with others, and identifying spam calls so you only connect with who you want, when you want. We do not store this data in our backend. We also have absolutely no access or desire for credit card numbers, pin codes, or passwords.

  • How do you get your data?

    We collect our data through our partnerships with different white/yellow pages throughout the world and through crowdsourced information from our Truecaller community.

    Please note that phonebook contribution has been and always will be optional. Only phone numbers and names are used and all data is transferred and kept by Truecaller using secure methods. Users on the Android & iPhone platform downloaded from Google Play or App Store are not be able to contribute to this database, but will nevertheless experience the same level of service as if they had.

  • Can a person call me through Truecaller?

    No! We are not a calling service. A notification alerts you when another user tries to get in touch with you. It is up to you to decide who can see your contact details through Truecaller. No one can contact you directly through Truecaller unless you enable this option in your privacy settings.

  • Can anyone contact me through Truecaller?

    The extent of contact information shared is controlled through your privacy settings. You have the option to make your contact information available to all users, to friends of friends, or by request only. If you make your information available by request only, then you have to approve contact requests to allow others to see your information.

  • Can I block people so that they can't contact me through Truecaller?

    Yes! Users can block individuals from requesting contact through Truecaller. But remember, the decision is final and can't be reversed.

  • I want to be private so no one can see I saw their profile

    This is not an option at the moment, but please know that by viewing another person's profile does not mean that you've shared your contact information with them.

  • I don't want to be contacted on Truecaller

    You can change your settings to 'Request Only' on your Me tab. This means that anyone who wants to contact you must be approved by you through a contact request.

Searches

  • No results when updating phone book, why?

    When we receive a partnership with your country's white/yellow pages, you will be able to get more information about your contacts.

  • Why do I get 'No Matches Found yet'?

    Try turning on the 'enhanced search' function (in settings). If still no result, the number or name you are looking for may not yet be in our phone community.

  • Can I search for people with pre-paid phones?

    Yes, thanks to Truecaller's unique phone community you are able to search for people with pre-paid phones.

  • Is it possible to search for a name and get a phone number?

    Yes, within the Truecaller app for iPhone and Android users.

  • Enhanced Search is activated, but still no results

    If you have enabled enhanced search and still do not get any results, we have to apologize, because we do not have this number in our database. We are constantly working to improve our database to give you the best results. Hopefully, we will have the number you are looking for soon.

  • Who are 'people you may know'?

    These are people you might know based on your current contacts and connections.

iPhone/Windows Phone

  • How does iPhone Caller ID work?

  • How do I hide spam numbers on Windows Phone?

  • Why don't I receive live caller ID?

    Unfortunately, it is not possible to do live number lookups during incoming calls on iPhone and Windows Phone. This is a platform specific restriction that applies to all the apps running on iOS and Microsoft platforms. We wish Apple and Microsoft would bring this functionality to their platforms with their updates. As soon as this restriction disappears, Truecaller will implement caller id functionality and give information about the caller instantly.

  • How can I completely block a call?

    Unfortunately we can only warn you from spam calls, and not entirely block the call. This is due to the fact that Apple and Microsoft has technically restricted developers to utilize that function. We apologize for the inconvenience caused.

  • Block SMS?

    Due to Apple/Microsoft restrictions, you are unable to block or protect against SMS messages.

  • Will my contacts disappear while disabling Exchange?

    By disabling Exchange, you will not lose all your contacts. If you have Microsoft Exchange, this could interfere with our call filter and being protected by spam calls. To solve this problem, go into your native settings/mail accounts and select your Exchange account. Turn 'off' contacts. Press 'Delete from iPhone' (your contacts will NOT disappear). Go back into Truecaller, you should see a message to enter 'Identified As Spam' in your phone book. Press 'yes' to be protected. Now go back to Exchange in your settings and turn contacts back 'on' and choose 'keep on my iPhone' twice. Your contacts will return.
  • How do I remove 'Identified As Spam by Truecaller'?

    Click on the link and follow the steps on how to remove 'Identified As Spam by Truecaller

Premium

  • What are contact requests?

    A Premium feature that allows users to contact other users by name in their '2nd degree' network. Depending on contact settings, a user may send a 'contact request' to see another user's details. The user will be notified when requests are sent.

  • I bought Truecaller a couple years ago. Now you have ads?

    This is how the product is evolving. If we want to continue to develop, we have the ads to support our development and to keep Truecaller's basic features free. You will be able to upgrade to premium, which will get rid of ads, let you see who has viewed your profile, and also gives you contact requests to get in touch with people by name. We are grateful for your support and understanding.

  • I bought Truecaller Credits, what happens now?

    Your Truecaller Credits will be converted to days of Premium service. In the new version of Truecaller (v 4.0), Truecaller Credits are referred to as Contact Requests.

  • Why do I have to verify?

    In order to maintain the integrity of the Truecaller community and to make the Truecaller experience better for everyone, we need our users to verify themselves.

  • If I have Premium, can I set it up so that when I view another user's profile I will be anonymous?

    No, unfortunately not.

  • Can people see if I searched names?

    No. A view is seen by the other person when you click on the person's profile.

  • Can I receive anyone's numbers with contact requests?

    No. The person you are trying to contact must approve your request, according to their contact preferences. Your contact requests may only go to those in your 'second degree' connections, meaning your friends of friends.

  • If I get a new phone, will my Premium disappear?

    No

  • If I change my number, will my Premium disappear?

    Yes

  • Can I verify by calling?

    Yes! Make sure you keep your Truecaller open while you are waiting for your SMS code. If you do not receive the SMS code, a timer will run out in the app and an option to call will be available.

Other

  • I bought Truecaller Credits, what happens now?

    Your Truecaller Credits will be converted to days of Premium.

  • Why are you charging me now?

    We are not charging for anything that was free before. This is how the product is evolving. If we want to continue to develop, we have the ads to support our development and to keep Truecaller's basic features free. You will be able to upgrade to premium, which will get rid of ads, let you see who has viewed your profile, and also gives you contact requests to get in touch with people by name. We are grateful for your support and understanding

  • How can I see who has viewed my profile?

    By getting Truecaller Premium you will be able to see who has viewed your profile.

  • No SMS in my history?

    If text messages aren't displayed in your history, it could be that you have another application installed that is prioritized higher than Truecaller when it comes to handling text messages. If you have Handcent SMS or Contacts Plus installed you will not see text messages in the Truecaller history. Removing this kind of apps will solve the issue.

  • How to get rid of ads?

    If you would like to get rid of the ads you could either buy or earn Premium.