Truecaller And Unlimited Walkfest Competition Terms & Conditions

1. Introduction

This promotional competition (“Competition”) is organised by True Software Scandinavia AB (“Promoter”).
The Promoter has appointed an independent third-party agency to administer the Competition, including conducting the campaign, contacting the winner, and coordinating prize fulfilment. The agency acts as an independent contractor on a principal-to-principal basis and is not the Promoter’s representative, agent, or employee.
The Competition is open to natural persons who are 18 years or older and are resident in South Africa at the time of entry, excluding the Promoter’s directors, members, partners, employees, agents, consultants, their immediate family members, and any other person directly involved in the administration of the Competition (“Disqualified Persons”).
By entering the Competition, each participant agrees to be bound by these Terms and Conditions.
These Terms and Conditions must be read together with any Competition-specific posts, captions, or promotional materials published in connection with the Competition, provided that in the event of any inconsistency, these Terms and Conditions will prevail.
The Promoter reserves the right to amend, suspend, or cancel the Competition where necessary due to circumstances beyond its reasonable control or as required by law, subject to applicable law.

2. Competition Period & Entry Mechanism

The Competition will open on 22nd of April 2026 and will close at the end of 26th of April 2026 at 23:59 South Africa Standard Time. Entries received after the closing date and time will not be valid.
To enter the Competition, an eligible participant must, during the Competition period, comment on the designated Competition post published on TikTok or Instagram, answering the question: “How does Truecaller save your time and protect your family?”
Entry into the Competition is free of charge. No purchase, payment, subscription, upgrade, or download is required in order to enter the Competition.
Only entries submitted in accordance with these Terms and Conditions during the Competition period will be eligible.
Each participant may submit one entry only during the Competition period, whether on TikTok or Instagram. Multiple entries by the same person, including entries submitted through multiple social media accounts, may be disqualified.
Entries submitted by automated means, through bots, or through fake, duplicate, or misleading accounts may be disqualified.
The Promoter reserves the right to verify the validity of entries and the eligibility of participants, and to disqualify any participant whose entry does not comply with these Terms and Conditions.

3. Winner Selection & Notification

One winner will be selected by means of a random digital selection from all valid entries received during the Competition period. The random digital selection will be conducted by the Promoter’s appointed agency using a third-party random selection tool. The winner will be entitled to the prize together with one companion, provided that both the winner and the companion are 18 years or older at the time the prize is awarded.
The winner will be contacted by the Promoter’s appointed agency by direct message on the same social media platform through which the winning entry was submitted.
The winner must respond by 27th April 2026, failing which the winner will be deemed to have forfeited the prize and an alternative winner may be selected.
If the selected winner cannot be contacted by the Promoter’s appointed agency, does not respond within the required period, is found to be ineligible, declines the prize, or fails to provide the required verification information or documentation, the appointed agency may disqualify that person and conduct a further random digital selection in accordance with these Terms and Conditions.
Before the prize is awarded, the winner will be required to provide such information and supporting documentation as the Promoter or its appointed agency may reasonably require for purposes of verifying the winner’s identity, age, eligibility and residence in South Africa, and for facilitating prize fulfilment, including full name and surname, contact number, email address, and a valid South African identity document or such other equivalent documentation as may reasonably be accepted for this purpose.
The Promoter and/or its appointed agency may disqualify any participant or selected winner, acting reasonably and subject to applicable law, if there is a reasonable basis to believe that:
the participant does not meet the eligibility requirements of the Competition;
the entry was submitted in breach of these Terms and Conditions; or
the entry process was manipulated, abused, or used fraudulently.
Subject to applicable law, the Promoter’s decision in relation to the conduct of the Competition, the validity of entries, and the selection of the winner will be final.

4. The Prize

The prize will be awarded to one winner only, who may bring one companion, to Durban for the purpose of attending Unlimited WalkFEST, the prize comprises of:
return economy class airfare for the winner and one companion from any city in South Africa to Durban;
accommodation for the winner and one companion at a three-star hotel in Durban from 1 May 2026 to 3 May 2026;
shuttle services as arranged by the Promoter’s appointed agency;
access for the winner and one companion to Unlimited WalkFEST; and
meals during the prize itinerary, excluding alcohol.
The prize is sponsored by the Promoter and will be arranged and fulfilled by the Promoter’s appointed agency.
Both the winner and the companion must be 18 years or older at the time the prize is awarded and used.
The prize is not transferable, may not be exchanged for cash, credit or any other item, and may not be sold or otherwise disposed of.
The Promoter and/or its appointed agency will determine the travel itinerary, accommodation arrangements and other logistical aspects of the prize, subject to availability and operational requirements.
The prize excludes all costs and expenses not expressly included in clause 4.1, including personal spending money, travel insurance, gratuities, telephone charges, minibar charges, room service, laundry, additional transport not forming part of the arranged itinerary, baggage upgrades, and alcoholic beverages.
The winner and companion must be available to travel on the dates determined for the event and must comply with all applicable travel, hotel, venue, safety and event organiser rules and requirements communicated by the Promoter’s appointed agency and/or the relevant organiser or service provider. If the winner or companion fails to comply with any such rules or requirements, they may be refused travel, accommodation, entry to the event, or continued participation in the prize itinerary, and neither the Promoter nor its appointed agency will be responsible for any resulting loss, cost or forfeiture, except where required by applicable law.
If the winner or companion is unable to use any part of the prize for any reason, that part will be forfeited and neither the Promoter nor its appointed agency will be obliged to provide any substitute, replacement, compensation or cash equivalent, except where required by applicable law.
If Unlimited WalkFEST is postponed, rescheduled, cancelled, or materially changed for any reason, the prize shall no longer apply, and neither the Promoter nor its appointed agency will be obliged to provide any substitute, replacement, compensation, cash equivalent, or alternative prize, except where required by applicable law.
Neither the Promoter nor its appointed agency will be responsible for any loss, damage, cost or expense suffered by the winner or companion arising from any act or omission of any airline, hotel, transport provider, venue operator or other independent third-party service provider involved in making the prize available, except to the extent such liability may not be excluded under applicable law.

5. General Entry Conditions

Entries must be submitted personally by the participant using the participant’s own TikTok or Instagram account, as applicable. Entries submitted through agents, automated means, bots, or third parties, or through accounts used to misrepresent identity or circumvent these Terms and Conditions, will not be valid.
An entry will be valid only if it complies with these Terms and Conditions and is received during the Competition period.
The Promoter and/or its appointed agency will not be responsible for any entry that is not received, is lost, delayed, corrupted, inaccessible, or invalid due to any technical or network-related reason, including any failure or malfunction of any mobile device, network, software, platform, or electronic system used by the participant to enter the Competition, except to the extent that such liability may not be excluded under applicable law.
By entering the Competition, each participant warrants that the information submitted by that participant is true, accurate and complete.
The Promoter and/or its appointed agency reserve the right to reject or disqualify any entry that is unlawful, fraudulent, misleading, offensive, defamatory, obscene, abusive, infringing of any third-party rights, or otherwise not in keeping with the spirit or requirements of the Competition.
Participation in the Competition is limited to eligible participants who comply with these Terms and Conditions, and the Promoter and/or its appointed agency may require reasonable proof of compliance where necessary.

6. Publicity & Usage Rights

The winner may be invited to participate in publicity, promotional content, or marketing activity relating to the Competition or the prize.
Participation in any such publicity, promotional content, or marketing activity will be voluntary, and the winner will be entitled to decline such participation.
If the winner agrees to participate in any publicity, promotional content, or marketing activity, the winner grants the Promoter and its appointed agency permission to use the winner’s name, likeness, image, voice, and/or statements for purposes related to the Competition and its promotion, without additional compensation, for a reasonable period and in a reasonable manner connected with the Competition.
Nothing in these Terms and Conditions requires the winner or the companion to participate in any marketing activity, to permit the use of their image, or to be present when the draw takes place or the winner is announced, unless they voluntarily agree to do so.

7. Social Media Disclaimer

This Competition is in no way sponsored, endorsed, administered by, or associated with TikTok or Instagram.
By entering the Competition, participants acknowledge that they are providing their information to the Promoter and/or its appointed agency, and not to TikTok or Instagram.
To the fullest extent permitted by applicable law, each participant releases TikTok and Instagram from all liability arising in relation to the Competition.

8. Liability & Indemnity

Participation in the Competition and acceptance or use of the prize is at the participant’s, winner’s and companion’s own risk.
To the fullest extent permitted by applicable law, the Promoter, its appointed agency, and their respective officers, employees, service providers, and contractors will not be liable for any loss, damage, injury, claim, or expense arising from or in connection with:
participation in the Competition;
any failure, delay, or unavailability of any network, platform, electronic system, or device used in connection with the Competition;
any act or omission of any airline, hotel, transport provider, venue operator, or other independent third-party service provider involved in making the prize available; or
acceptance, use, inability to use, or enjoyment of the prize.
Nothing in these Terms and Conditions excludes or limits any liability that may not lawfully be excluded or limited under applicable law.

9. Personal Information

By entering the Competition, each participant acknowledges that the Promoter and/or its appointed agency may collect and process the participant’s personal information for purposes of administering the Competition, verifying eligibility, contacting the winner, arranging prize fulfilment, and otherwise as reasonably necessary for purposes connected with the Competition.
Personal information will be processed in accordance with applicable South African data protection laws and the Truecaller Privacy Notice.
The Promoter and/or its appointed agency will only request and process personal information that is reasonably necessary for the administration of the Competition and prize fulfilment.
Where necessary for prize fulfilment or Competition administration, the Promoter may share relevant personal information with its appointed agency and other third-party service providers involved in arranging the prize, subject to applicable law and appropriate safeguards.
By entering the Competition, participants consent to the processing of their personal information to the extent necessary for the lawful administration of the Competition and provision of the prize.

10. Dispute Resolution

This Competition and these Terms and Conditions are governed by the laws of South Africa.
Nothing in these Terms and Conditions is intended to limit, exclude, or restrict any rights a participant may have under applicable law.
Any complaint or query relating to the Competition may be directed to the Promoter or its appointed agency using the Competition contact details: events@dnabrand.co.za.

11. General

The Promoter reserves the right to amend, suspend, or cancel the Competition where necessary due to circumstances beyond its reasonable control, subject to applicable law.
These Terms and Conditions will be made available through the Competition materials and/or on the Promoter’s official communication channels for the duration of the Competition, and may also be obtained from the contact details made available for Competition queries.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be severed from the remaining provisions, which will remain of full force and effect to the extent permitted by law.
In the event of any inconsistency between these Terms and Conditions and any Competition-related promotional material, these Terms and Conditions will prevail.
Any failure by the Promoter to enforce any provision of these Terms and Conditions will not constitute a waiver of that provision.