Travel eSIM: Terms & Conditions and Privacy Statement

Effective Date: May 11, 2026

These Terms and Conditions, which include our standalone Privacy Statement in Section 8 (collectively, the "Terms"), govern your purchase and use of the international data roaming Travel eSIM that you purchase from us.

The travel eSIM and/or any associated plan is distributed and resold by True Software Scandinavia AB ("Truecaller", "we", "us"). By purchasing, downloading, or activating a travel eSIM and/or any associated plan from Truecaller, you agree to these Terms.

1. Service, eligibility & our role

Service: Truecaller is reselling you the travel eSIM pursuant to these Terms as an Over-The-Top (OTT) distributor of travel eSIM service which enables international data-only roaming service of third-party data connectivity providers. It does not include a local phone number, voice calling, or SMS/MMS. All underlying network access and mandatory telecommunications compliance (including lawful interception) are managed exclusively by the licensed network operators in the countries you visit. You are expected to utilise the services for your personal non-commercial usage. Because the data connectivity is entirely provided by third-party data connectivity providers, coverage maps are estimates. We cannot guarantee specific speeds, latency, or uninterrupted uptime. Service may be unavailable because of reasons including maintenance, technical issues, when in remote areas or other reasons beyond our control. Truecaller will not be liable for your inability to use the services during such periods.
Eligibility & account security: You must be of legal age in your jurisdiction to form a binding contract. If you purchase the service via the Truecaller mobile application, you will use your existing Truecaller account, and your jurisdiction for tax and compliance purposes will be determined by the country code of your registered phone number. If you purchase via our website without a Truecaller account, you will log in using an email address, and your jurisdiction will be determined by the billing details you provide. You are solely responsible for providing true and accurate information, maintaining the security of your account credentials and for all activity occurring under them.
Speeds and performance: The Service relies on the local visited network's infrastructure. While the service aims to provide 4G or 5G connectivity where available, they do not guarantee specific minimum, normally available, or maximum download and upload speeds, or specific latency/jitter parameters, as these depend heavily on the local operator, geography, and network congestion.
Switching and hardware: You are free to stop using the service at any time. Because this is a prepaid, data-only service without an assigned telephone number, right to number portability and switching protocols do not apply. There are no early termination fees. The service requires an eSIM-unlocked device; we do not impose restrictions on your use of compliant terminal equipment (e.g., using your phone as a hotspot), subject to our Fair Usage Policy.
Our role: Truecaller is a software technology company acting solely as an independent distributor reselling travel eSIM that enables international data-only roaming of third-party data connectivity providers. Truecaller is not a licensed telecommunications provider, Mobile Network Operator (MNO), or Mobile Virtual Network Operator (MVNO) in your jurisdiction. We do not own, operate, or control any telecommunications infrastructure, cell towers, spectrum, radio equipment or numbering resource. All underlying network routing, physical access, and network-level compliance (including lawful interception capabilities) are managed entirely by our third-party data connectivity partners and the local licensed mobile network operators in your destination country.

2. Device & installation

Device requirements: Your phone must be eSIM-compatible, carrier-unlocked, and running an official, unmodified operating system (no jailbroken/rooted devices).
Install before you travel: You need a stable Wi-Fi or cellular connection to install the travel eSIM. We strongly recommend installing it before you depart to avoid setup failures upon arrival in the destination country. Note that installation of travel eSIM does not result in activation of your plan, and your plan gets activated only when your travel eSIM connects to an operator in the destination country or region depending on your plan.
Do not delete eSIM profile: An eSIM profile is permanently tied to the device on which it is first installed; it cannot be transferred. Never delete the eSIM profile to troubleshoot a connection issue - this may make eSIM irretrievable. Hence, we urge you to refer to our FAQs or contact customer support to resolve any issue.

3. Plan validity & expiry

Plan Validity: Your plan’s duration (e.g., 7 or 30 days) begins the moment your travel eSIM registers on a supported network in your destination country. Installing it before your trip does not start the timer.
Expiry: You must install and connect your travel eSIM within 365 days of purchase. Unused plans expire after 365 days from purchase and are non-refundable.
Dormant Profiles: To maintain network efficiency, we reserve the right to permanently deactivate any eSIM profile that has not connected to a network or consumed data for 365 days.

4. Data caps, end-user controls, traffic management & Fair Usage Policy

Data caps and end-user controls: Plans have fixed data limits. There is no automatic top-up. You can monitor your active data consumption and plan validity via your Truecaller application or from the website where you purchased the travel eSIM.
How is data metered: Data is metered by our network partners. Our network logs are the final, binding record of your usage.
Traffic management and Fair Usage Policy: All plans are intended for standard personal travel. To prevent network abuse and ensure fair access for all users, our local telecom partners enforce traffic management policies. If your plan has daily data consumption limits and your usage exceeds your plan thresholds (depending on your plan), your speeds will be throttled (e.g., reduced to 2G/3G speeds such as 512 kbps) until the next usage cycle gets reset as per your plan. Please note: Throttling will severely impact high-bandwidth applications such as HD video streaming or large file downloads, but basic browsing and messaging will remain functional.

5. Prices, billing and changes

Price and billing: Prices shown before checkout include all mandatory local taxes applicable to your billing address. Please make sure to verify your plan details in the cart prior to completing your purchase. You proceeding to purchase travel eSIM denotes your acceptance of these Terms.
Contract duration & unilateral changes: Your contract duration matches the validity period of your purchased plan (e.g., 7 or 30 days). If we make unilateral changes to these Terms that negatively affect you, we will provide you with at least one (1) month’s prior notice. You have the right to terminate the contract without penalty if you do not accept the new terms.

6. Refunds & right of withdrawal

Cooling-off waiver: Because the travel eSIM is a digital service delivered immediately, you expressly consent to the immediate execution of the service and waive any statutory right of withdrawal (or local cooling-off equivalent) that may be available to you under law, once the eSIM profile has been installed.
Service quality, defects and compensation: If your eSIM fails due to a platform error, or if you experience persistent service interruptions or speeds significantly below the advertised capabilities due to an issue on our end, you are entitled to a remedy, which may include a proportionate refund or compensation. You must report defects within thirty (30) days of purchase. We reserve a reasonable window (up to 7 business days) to troubleshoot the issue before issuing a refund.
No refunds: There won’t be any refunds for: (i) accidental purchases once installed; (ii) carrier-locked or incompatible phones; (iii) lack of signal in remote areas; or (iv) accidentally deleted profiles.
Chargeback: Initiating a bank chargeback for a successfully delivered travel eSIM, or buying plans speculatively to refund unused profiles, is a material breach of these Terms and may result in a permanent ban from Truecaller.

7. Acceptable use

Compliance with applicable laws: You must comply with applicable laws associated with your purchase and use of travel eSIM. We will immediately suspend your service without refund for unlawful activities, commercial resale, automated scraping, or violating the following:
Spam, malware & network abuse: You agree not to use the Service to transmit malicious code, malware, or spam. You may not engage in fraudulent activities (such as phishing or spoofing), attempt to bypass network security controls, or intentionally interfere with the infrastructure of Truecaller or our network partners.
Local laws: You agree not to use the service to bypass national internet firewalls or local government bans on Voice over Internet Protocol (VoIP) applications.
Device registration rules: Some countries block devices utilizing foreign IMEIs on local networks for extended periods without local registration. We are not liable for device blocking enforced by local regulators.
Sanctions: You represent that you are not located in an embargoed territory or listed on any applicable EU, US, or UN sanctions lists.

8. Privacy Statement

This Privacy Statement operates as an independent, standalone notice for the travel eSIM services hereunder to ensure compliance with the EU General Data Protection Regulation (GDPR) and other global privacy frameworks. True Software Scandinavia AB acts as the Data Controller for your personal data. To provide you with global mobile connectivity, we process the following data:
What we collect & why:
Provisioning: We collect your device identifiers (e.g., IMEI, device model) and eSIM profile ID (ICCID) to provision the service to your phone.
Connectivity & Routing: We process your network location (visited country/network) to successfully route your internet traffic via our partners.
Data Metering: We track your data usage (bytes consumed) to manage your plan's data caps.
Profile data & communications: If you use the Truecaller app, we process your existing profile information (e.g., name, phone number). If you use our website, we process the email address and billing details you provide. We process this contact information to send you mandatory transactional messages (e.g., QR codes, data usage alerts, and support replies) necessary for the Service.

The legal basis for collection and processing of the above is performance of a contract.

Payments: We process transaction metadata (order ID, payment status, billing country) to fulfil your purchase and calculate mandatory taxes. We do not store raw credit card numbers.
Profile data: We process your profile information as created by you (e.g. name, billing address, email address and phone number, or if you are using a third-party service (e.g. Google login) then we use your profile information as shared by such third-party service providers and any other required information (e.g. billing address, phone number) to create and maintain your profile.
Identification information: Where you provide or we seek your identification information to fulfil any know-your-customer requirements, then we process your information to maintain record to fulfil any such requirement.

The legal basis for collection and processing of the above is performance of a contract and legal obligation.

With your consent, or where otherwise permitted by law, we may also send you marketing promotions, which you can opt out of at any time without affecting your Service.

The legal basis for collection and processing of the above is consent and legitimate interest.

Analytics & support: We monitor and process aggregated connection data (e.g. connection events, dropped sessions, activation errors), purchase trends and patterns to troubleshoot your support tickets, prevent fraud, optimize our global routing and to otherwise improve our services.

The legal basis for collection and processing of the above is legitimate interest.

Cross-border data transfer: To connect your device internationally, your technical and routing data must be securely transmitted to our specialized telecom aggregator(s) and platform providers located in Sweden, India, Netherlands and Ireland. All international data transfers are protected by strict legal safeguards, including European Commission-approved Standard Contractual Clauses (SCCs).
Data retention: We retain your profile, purchase, identification and operational data (such as ICCID and usage logs) only for as long as necessary to provide the service, resolve disputes and fulfil legal obligations.
Your rights and DPO/IMY contact details: You have the right to request access, rectification, erasure, restriction, or portability of your personal data, and the right to object to certain processing. To exercise your rights, or to contact our Data Protection Officer (DPO), please email to: dpo@truecaller.com. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) (contact details available at: https://www.imy.se/en/about-us/contact-us/), or your local data protection authority.

Liability & other provisions

"AS IS" nature of service and disclaimer: The Service is provided "AS IS". We disclaim all implied warranties, including fitness for a particular purpose. To the maximum extent permitted by law and subject to applicable regulations regarding service availability and quality, Truecaller makes no warranty, express or implied, regarding the Services, including but not limited to their quality, performance, merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
Liability limited: We are not liable for indirect, incidental, consequential, special or punitive damages. Our maximum aggregate liability to you is strictly limited to the amount you paid us for the specific travel eSIM plan in dispute.
Third-party content and feedback: The Service may include links to third-party content or websites. We do not control or endorse such third-party content, and you access it at your own risk. If you provide any feedback, comments, or suggestions regarding the Service, you agree that Truecaller may use, modify, and incorporate such feedback without restriction, notice, or compensation to you.
Assignment: You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. Truecaller reserves the right to freely assign or transfer these Terms, in whole or in part, to any affiliate or third party at its own discretion.
Force majeure: We are not liable for failures caused by events beyond our reasonable control (e.g., natural disasters, cyber-attacks, or catastrophic third-party network outages).
Indemnity: You agree to indemnify Truecaller against any claims or fines arising from your illegal use of the service.
Modifications to service or Terms: We reserve the right to modify, suspend, or discontinue any part of the Service (including specific country plans) at any time. We may also update these Terms. Your continued usage of the service constitutes your acceptance of the updated Terms.
Term, termination and survival: These Terms apply until your travel eSIM plan expires, is consumed, or is otherwise terminated. We reserve the right to terminate or suspend your account/eSIM immediately without refund if you breach these Terms. Sections regarding limitation of liability, indemnification, privacy, governing law, and any other provisions which by their nature should survive, shall continue to apply indefinitely even after the termination or expiry of these Terms.

10. Governing law, jurisdiction and dispute resolution

Governing law, jurisdiction and dispute resolution: These Terms are governed by the laws of Sweden without applying conflict of laws principles. However, if you are a consumer residing in the EU/EEA, this does not deprive you of mandatory statutory consumer protections in your home country.
Dispute resolution & complaints: Please send all complaints directly to our dedicated support team via the Truecaller app or to support@truecaller.com. If we cannot resolve your dispute, you have the right to use out-of-court dispute resolution mechanisms. Consumers in Sweden may escalate disputes to the National Board for Consumer Disputes (ARN, www.arn.se) or, for telecommunications-specific regulatory issues, the Swedish Post and Telecom Authority (PTS). EU consumers may also submit disputes via the European Commission’s Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. Unresolved disputes shall otherwise be subject to the non-exclusive jurisdiction of the courts of Stockholm, Sweden.

11. Languages and contact details

Languages: We will make efforts to provide a translated version of these Terms in certain global languages. However, this English language version shall be the governing document for all purposes.
Contact details: True Software Scandinavia AB (corporate identification number: 556784-0912), Mäster Samuelsgatan 56, 111 21 Stockholm, Sweden. Email: support@truecaller.com.
Need help?: For support, network issues, or refund requests, please contact us directly through the Truecaller application.