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Jio Fiber Scam - Connection Down Since 15 and no action taken from Jio Team
Team - I'm writing to express my disappointment and frustration with the service provided by Jio Fiber. I've been a customer since and nd have paid 3 months' charges in advance for the 100mb plan. The issue started when another Jio Fiber customer in my building, who had migrated to another location, removed the receiver installed on the terrace, causing my connection to go down. The engineer visited and confirmed this, but the customer refused to return the receiver despite the engineer's request. I've requested the engineer to either replace the receiver or cancel my connection and refund the unused period charges. However, the engineer and their reporting manager have denied my request and are unresponsive to my calls for the past 15 days. The engineer is now asking me to pay ₹1500 for the receiver if I want to cancel the connection, which is unfair. As I'm doing WFH, this issue is causing significant inconvenience. I request you to resolve this issue ASAP. I've attached the SR and payment receipts for reference. Looking forward to a prompt resolution. Thanks, Rohit Gaikwad Mobile No: [PHONE]
