online boutique scam

tehzeeb threadsss, an online boutique company showed me pictures of different product and after receiving money they have sent me totally wrong product with the worst quality. No design, shape of the product is matching. she completely mislead me and other customers of them. Now she (owner of business) is talking very rudely on phone call and refused to refund me and take back the product. They are running a fake instagram page with fake and misleading ads. Their contact details - [PHONE] number registered under balwinder kaur name and the person talking on the call was gurleen kaur . address - Faridkot, punjab