A scam number claiming to be from Vodafone company

The number 01021394860 claims to be Amr Khaled from Vodafone Cash service and his number is registered on Truecaller as Vodafone Cash customer service. He didn't ask me for any personal data at all and was very confident and knew exactly what he was doing, speaking just like them. He was probably working with them and had our data, or someone from the company was giving him people's information. Anyway, I responded to him and he told me to go to a Vodafone branch with my ID because there were updates and the wallet would be stopped with cashback on it. After a lot of talk and messages coming through Vodafone company, which made me trust that he was from the company, he withdrew 14,000 Egyptian pounds from the wallet. I reported it to the company immediately and they told me that their suppliers and merchants, when they buy from Makan Fawry at the time of recharge, send us messages as if the company is sending them, but they are not from the company. I filed a complaint, got a case number, and went to the police station and filed a report. There should be an investigation but so far nothing new. The company told me they would take action, like suspending his line, but as soon as he withdrew the amount from me, the line became out of service. I have a grievance with Vodafone because they could have helped me by telling me whether he withdrew the amount from an ATM or from Makan Fawry, since they know and have the serial numbers of the machines. I could have found out from any area and known his name, which would have made reporting easier, but there was no cooperation. Their only concern was themselves; they called me just to check if I would file a report or not and if I would cause them problems. They just apologized and that was it. I lost my money, three months' salary that I was saving as a down payment for the apartment I was applying for. I had to borrow money after I had planned everything. Of course, I have the recording of the scammer's call and the company's complaint. I want to send a message in case this scammer is watching for new scamming methods or to anyone thinking of scamming someone: to the owner of this unscrupulous number, I curse you every day and pray against you, your health and well-being, and to Vodafone and its employees who might be sharing our data even 1% with anyone trying or thinking of scamming anyone. May God never bless your livelihood and may you spend all your salary on your health and well-being, God willing. Shame on you both, the scammer and the company for refusing to help me with any data about this scammer when they could have. May God hold you accountable.