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SUMMARY OF TRUECALLER TERMS OF SERVICE
Last updated: 20 January 2025
We prepared this summary to help you navigate and understand our Terms of Service. This overview is provided for your convenience only - for full details, please refer to the complete Terms of Service.
Service Provider
In the European Economic Area (which includes the European Union), the United Kingdom and Switzerland, you are contracting with True Software Scandinavia AB incorporated and operating under the laws of Sweden with company number 556784-0912 and registered office at Mäster Samuelsgatan 56, 112 21 Stockholm.
Main Characteristics of the Services
Truecaller offers various communication-related services via the Truecaller mobile application (“Truecaller App”), and on its website https://truecaller.com (“Website”). Services include phone number lookup, caller identification, spam detection, and more. All features are available here:
Price
You can access the application for free via an ad-supported service (Basic Access). In addition to Basic Access, Truecaller also provides a paid premium service which provides an ad-free experience and unlocks various additional capabilities (Paid Subscriptions). Applicable fees are paid in accordance with the payment and billing terms of the third party platform you are using. All users of our calling and messaging services are responsible for internet connection fees and/or mobile charges that may incur for using our services.
Duration and Termination
The Terms of Service apply until they are terminated. You may terminate them and your use of the services by deactivating your account and your account and canceling your subscription, if applicable. For instructions on how to do so, please visit our Support Center. We reserve our right to suspend or terminate your access to or use of our services for the reasons described in the Terms of Service as applicable.
Right of Withdrawal
When you purchase a Paid Subscription without a trial period you expressly agree to and acknowledge that you request the immediate performance of the paid Services, and thereby you lose your right of withdrawal once your subscription has been confirmed.
When you register for a trial period and do not cancel the Paid Subscription before the end of the trial period, you expressly agree to and acknowledge that we will provide you with the paid Services immediately after the trial period has ended and that you will lose your right of withdrawal from that time.
Customer Support and Disputes
If you have any questions about these Terms of Service or want to file a complaint, you can contact us via our Support Center. If we cannot resolve the matter, you may also use the alternative dispute resolution process provided by the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden) or the European Consumer Centre (ECC).