Truecaller Policy Statements

Information Security Policy Statement

At Truecaller, we are steadfast in our mission to safeguard the confidentiality, integrity, and availability of all information and assets essential to our services. We are dedicated to implementing state-of-the-art information security measures that align with a proactive risk management approach and an ethos of continuous improvement. Our security protocols are designed to ensure that users can trust us to protect their data, enabling safe and efficient communication globally.

Truecaller’s Information Security Management System (ISMS) is meticulously established, implemented, maintained, and continuously enhanced in compliance with all relevant requirements. Our ISMS framework is robust, providing comprehensive protection for our information assets, including Personally Identifiable Information (PII). This system is equipped to prevent, detect, respond to, and recover from any information security incidents swiftly and effectively.

Our commitment to business continuity and disaster recovery is unwavering. We have developed a high level of emergency preparedness to ensure that Truecaller’s operations remain uninterrupted and resilient in the face of any disruptions. This includes rigorous testing and validation of our disaster recovery plans to guarantee operational stability under all conditions.

To integrate security into the core of our operations, Truecaller has developed a suite of supporting policies that are ingrained in our operational activities and corporate culture. Every employee is held accountable for upholding our information security standards, ensuring that a secure environment is consistently maintained and that security measures are accessible to authorized personnel when needed. This collective responsibility fosters a security-first mindset across the organization.

Truecaller’s highest management levels fully endorse this Information Security policy. It is communicated to all relevant stakeholders, ensuring transparency and alignment with our security objectives. Our leadership is deeply invested in cultivating a secure, reliable, and user-centric platform, reinforcing our position as a trusted leader in caller identification, spam blocking, and fraud prevention.

For more information, please reach out to security@truecaller.com

Business Continuity Policy Statement

At Truecaller, we are committed to ensuring the resilience and continuity of our critical services under all circumstances. Our mission is to safeguard the uninterrupted delivery of our products and services, even in the face of disruptions, so that our users worldwide can continue to communicate safely and effectively without compromise.

Truecaller’s Business Continuity Management System (BCMS) is systematically established, implemented, maintained, and continuously improved to meet applicable legal, regulatory, and contractual requirements. Our BCMS framework is designed to anticipate, prepare for, respond to, and recover from disruptive incidents, ensuring minimal impact on operations, stakeholders, and customers.

We proactively identify potential risks to our operations, conduct comprehensive business impact analyses, and maintain robust strategies for incident response and disaster recovery. Regular testing and validation of our continuity and recovery plans ensure that our readiness is both proven and reliable.

Truecaller integrates continuity planning into everyday operations through supporting procedures, team training, and a culture of resilience. All employees share responsibility for safeguarding business continuity by adhering to established protocols and participating actively in preparedness initiatives.

The highest levels of Truecaller’s management endorse this Business Continuity policy. It is communicated to all relevant stakeholders, ensuring alignment with our objectives of resilience, reliability, and trust. Through this commitment, we strengthen our role as a dependable global leader in caller identification, spam prevention, and fraud protection, even during challenging times.

For more information, please reach out to security@truecaller.com

Quality Management Policy statement

At Truecaller, we are unwavering in our commitment to delivering products and services of the highest quality, ensuring that our users experience reliability, accuracy, and excellence in every interaction. Quality is at the core of our mission to enable safe and efficient communication worldwide.

Truecaller’s Quality Management System (QMS) is designed, implemented, maintained, and continually improved in accordance with all relevant statutory, regulatory, and contractual requirements. Our QMS framework supports consistent delivery of services that meet or exceed customer expectations while promoting a culture of innovation, accountability, and continuous improvement.

We maintain a rigorous focus on user satisfaction by monitoring performance, analyzing feedback, and adapting swiftly to evolving market and customer needs. Our processes are regularly reviewed and refined to ensure effectiveness, efficiency, and alignment with our strategic objectives.

Quality is embedded into every stage of our operations—from design and development to deployment and customer support. Every employee is responsible for upholding our quality standards, contributing to operational excellence, and ensuring that our services consistently deliver value to users and stakeholders alike.

Truecaller’s leadership fully supports this Quality Management policy and ensures it is communicated, understood, and implemented across the organization. By maintaining the highest quality standards, we reinforce our reputation as a trusted and innovative leader in global communication solutions.

For more information, please reach out to security@truecaller.com