List of third-party data processors

Description of data processing activity Name of third-party data processor who may process data
Verification Services
To verify phone number of users registering to become a user. This verification could be by way of SMS, voice or missed call.
IMI Mobile Private Limited; Messagebird B.V.; TeleSign Corporation; GupShup Technology India Private Limited; Infobip Ltd; Sinch AB; CLX Networks AB; Nexmo Inc.; Exotel
Infrastructure Services
Provision by Google of the Google Cloud Platform to host user data
Google Cloud India Private Limited; Cloudfare Inc.; Contenful
VOIP Services
To provide users with access to VOIP audio and eventually VOIP video caller functionality
Agora Inc.
To provide advertising to the users (subject to user consent in the app and third-party platforms)
Google Asia Pacific Pte. Ltd.; Facebook Ireland Limited; Twitter International Company; Rubicon Project Inc.; InMobi Technology Services Pvt. Ltd.; Outbrain Inc.; OpenX Software Limited; Pubmatic Inc.; Smaato Inc.; Dan Ads International AB; Appnext; Times /Columbia; Criteo; Chocolate Platform; Adsolut; IndexExchange
Analytics and bug testing
  • To analyse user usage of user interface, attributions, cost, activity, performance to determine how features and functions in the app are operating and to continually improve user experience, the app and service and product decisions for users.
  • Analysis of crash reports and bugs including those reported by users to perform root cause analysis and resolve service issues.
  • Analysis of geographic location of the users based on IP addresses.
Wizrocket Inc.; Google Asia Pacific Pte. Ltd.; Facebook Ireland Limited; AppsFlyer Ltd.; Artia International S.R.L.; Agora Inc.
Communications or marketing
To provide users who have opted to provide their email address with information about Truecaller including changes to policies and features or selected offers from third parties (where users have consented to special offers and promotions in the Privacy Centre).
SendGrid Inc.; CleverTap; NetCore
CallerID / Directory Services
To provide users with better callerID to identify callers from around the world when users receive calls or messages.
Telo US Inc.; Infobel
App Distribution and Subscription Services
To enable app distribution, updates and / or subscription management for Premium users who may have downloaded their apps from Google Playstore or Apple Appstore or such other relevant app store.
Google LLC; Google Ireland Limited; Google Commerce Limited; Google Asia Pacific Pte. Limited; Apple Inc.; S​a​m​s​u​n​g​ ​E​l​e​c​t​r​o​n​i​c​s​ ​C​o​.​,​ ​L​t​d.​; Xiaomi Inc.; Aspiegel Limited; OSLabs Technology (India) Pvt. Ltd.; Vivo Mobile Communications Co., Ltd.; Weiguang Co., Ltd.; Jaina India Private Limited; Lava International Limited; Lenovo PC Hong Kong Ltd.; ironSource UK Limited
Profile Management
To enable users to maintain / update their Truecaller profile including display picture.
Google, LLC and/or its affiliates; Amazon Web Services, Inc. or its affiliates
Customer Service
Customer relationship management software providing ability for users questions to be routed to our customer support team for resolution and response.
Zendesk Inc.; Freshdesk
Jurisdiction determination
To determine the location of user’s IP address to appropriately serve relevant content.
MaxMind, Inc.
Graphics Interchange Format (GiF) Services
To enable certain audio-visual communication content for the users in their messaging functionality.
Tenor, Inc.

Additional country-specific third-party data processors

Description of data processing activity Name of third-party data processor who may process data
Live CallerID Services
To provide feature-phone users with callerID services to identify callers from around the world when receiving calls or messages. This is enabled through value-added service (VAS) providers and their telecom service provider partners.
Bemobi Midia e Entretenimiento Ltda.
Description of data processing activity Name of third-party data processor who may process data
Utilities, Recharges, Wallet Top-up and voucher services
To provide utilities, recharges, wallet top-up and voucher services to users availing such services.
Oxigen Services (India) Pvt Ltd.; Euronet Services India Private Limited; Google LLC, Google Ireland Limited, Google Commerce Limited, Google Asia Pacific Pte. Limited
Facilitation of Loan Services
To provide certain loan facilitation services including in form of financial risk assessment to users availing such services.
Whizdom Innovations Private Limited; GC Web Ventures Private Limited