Third party data processors
Truecaller uses the third party companies below (each, a “processor”) to process personal data in strict accordance with the terms of a written contract with each processor and maintains an up-to-date list of the names and locations of all processors below.
Truecaller imposes obligations on its processors to implement appropriate technical and organizational measures ensuring that the processing of personal data is protected to the standards required by applicable data protection laws. Further information relating to processors can be found via the external links below.
For international transfers outside of the European Economic Area, Truecaller ensures that the relevant Standard Contractual Clauses adopted by the European Commission on 4 June 2021 are in place and data subjects have enforceable rights and effective legal remedies.
| Processor | Acts on behalf of | Purpose of processing | Location(s) of processing | External links for additional information |
|---|---|---|---|---|
AceeX SP.Z.O.O. | Truecaller International LLP | Third-party advertising partner | Singapore United States | |
AcuityAds Inc. | Truecaller International LLP | Third-party advertising partner | United States | |
Adjetter Media Network Private Limited | True Software Scandinavia AB Truecaller International LLP | Software as a service for customer support | India | |
Admixer EU GmbH | Truecaller International LLP | Third-party advertising partner | Singapore | |
Adsolut Media | Truecaller International LLP | Third-party advertising partner | India | |
Affle (India) Limited Appnext Pte. Ltd. | Truecaller International LLP | Third-party advertising partner | India Singapore | |
Agora.IO Singapore Pte. Ltd. | True Software Scandinavia AB Truecaller International LLP | Real time voice over Internet Protocol (VoIP) services provider | Singapore | |
Amazon Group Companies:
| Truecaller International LLP | Speech-to-Text services (Amazon Transcribe) Third-party advertising partner | United States Luxembourg United Kingdom | |
Apple Inc. | True Software Scandinavia AB Truecaller International LLP | Analysis of crash reports, bugs and performance metrics | United States | |
AppsFlyer Ltd. | True Software Scandinavia AB Truecaller International LLP | Analytics and attribution platform provider | Israel | |
Bandwidth, Inc. | Truecaller International LLP | SIP trunking provider for Truecaller Assistant users | United States | |
Bigo Technology Pte. Ltd. | Truecaller International LLP | Third-party advertising partner | Singapore | |
Chargebee Inc. | Truecaller International LLP | Subscription, billing and invoice management services for Truecaller Enterprise business accounts | India | |
CleverTap Pvt. Ltd. | True Software Scandinavia AB Truecaller International LLP | Omnichannel user engagement and analytics platform provider | India Europe | |
Cloudflare, Inc. | True Software Scandinavia AB Truecaller International LLP | Content delivery network (CDN) | United States European Economic Area | |
CLX Networks AB | True Software Scandinavia AB Truecaller International LLP | Verification services provider | Sweden | |
Criteo India Private Limited | Truecaller International LLP | Third-party advertising partner | India | |
Dan Ads International AB | Truecaller International LLP | Third-party advertising partner | Sweden | |
Dentsu Webchutney Pvt. Ltd. | Truecaller International LLP | Digital agency | India | |
Exotel Techcom Pvt. Ltd. | Truecaller International LLP | Verification services provider | India | |
Freshworks, Inc. | True Software Scandinavia AB Truecaller International LLP | Cloud-based customer support tool | United States | |
GetResponse S.A. | Truecaller International LLP | Email delivery services for Truecaller Enterprise business accounts | Poland | |
Getswish AB (Swish) | True Software Scandinavia AB | Real time payment services provider for payments between private users | Sweden | |
Google Group Companies:
| True Software Scandinavia AB Truecaller International LLP | Using Google Account to sign in to Truecaller services Speech-to-Text services Analysis of crash reports and bugs and performance metrics Ad server and third-party advertising partner Cloud services, website hosting, and data center and data warehouse services | United States Ireland Singapore For cloud services, website hosting, and data center and data warehouse services:
| |
GroupM Group Companies:
| True Software Scandinavia AB Truecaller International LLP | Global media network provider | United Kingdom United States | |
GupShup Technology India Private Limited | Truecaller International LLP | Verification services provider | India | |
Huawei Software Technologies Co., Ltd. | True Software Scandinavia AB Truecaller International LLP | Pushing messages and collecting statistics on the success rate of calls via the Huawei Push | China | |
IAB Technology Laboratory, Inc. | Truecaller International LLP | Digital marketing services and solutions | United States | |
Ignite Media | Truecaller International LLP | Third-party advertising partner | Singapore | |
Infobip Ltd. | True Software Scandinavia AB Truecaller International LLP | Verification services provider | United Kingdom | |
InMobi Technology Services Pvt. Ltd. | Truecaller International LLP | Third-party advertising partner | India | |
Itesco AB | True Software Scandinavia AB | Real-time information provider to identify callers from around the world | Sweden | |
Kapitol S.A. (Infobel) | True Software Scandinavia AB | Real-time information provider to identify callers from around the world | Belgium | |
MailerLite Inc. | Truecaller International LLP | Email delivery services for Truecaller Enterprise business accounts | United States | |
Messagebird B.V. | Truecaller International LLP | Verification services provider | The Netherlands | |
Meta Group Companies:
| True Software Scandinavia AB Truecaller International LLP | Using Facebook Account to sign in to Truecaller services Displaying ads from Meta Audience Network Using Meta Business Suite to manage and track business insights and activities across Meta accounts | United States Ireland | |
Microsoft AB | True Software Scandinavia AB Truecaller International LLP | Using Microsoft Account to sign in to Truecaller services Using Microsoft Clarity behavioral analysis tool to understand how visitors interact with our website | Sweden | |
MongoDB, Inc. | Truecaller International LLP | Database services provider for Truecaller Assistant users | United States | |
Murf, Inc. | Truecaller International LLP | AI voice generator for Truecaller Assistant | United States | |
Netcore Cloud Pvt. Ltd. | True Software Scandinavia AB Truecaller International LLP | AI-powered marketing automation and user engagement platform provider | India Europe | |
Neustar Information Services, Inc. | Truecaller International LLP | Real-time information provider to identify callers from around the world | United States | |
Nexmo Inc. | True Software Scandinavia AB Truecaller International LLP | Verification services provider | United Kingdom United States | |
OpenAI OpCo, LLC | Truecaller International LLP | AI Chat bot | Nigeria, Malaysia, Columbia, Indonesia, Chile, Peru, Bangladesh, United states, India | |
OpenX Software Limited | Truecaller International LLP | Third-party advertising partner | United Kingdom | |
Pubmatic Inc. | Truecaller International LLP | Third-party advertising partner | United States | |
Razorpay Software Private Limited | True Software Scandinavia AB Truecaller International LLP | Payment management provider for Premium subscriptions | India | |
Realtime Technologies GmbH (Kayzen) | Truecaller International LLP | Third-party advertising partner | Germany | |
Reliance Jio Infocomm. Ltd. | Truecaller International LLP | Third-party advertising partner | India | |
Remote24 AB | True Software Scandinavia AB | Hosting and data center services | Europe (Stockholm) | |
Route Mobile Limited | Truecaller International LLP | Verification services provider | India | |
SignalWire Inc. | Truecaller International LLP | Communications with voice, messaging, and video APIs powered by elastic cloud infrastructure | United States | |
Sinch Sweden AB | True Software Scandinavia AB Truecaller International LLP | Verification services provider | Sweden | |
SocialRel8 Ltd. (trading as EvaluAgent) | True Software Scandinavia AB Truecaller International LLP | Q&A and performance improvement tool | United Kingdom | |
Tanla Platforms Limited | Truecaller International LLP | Verification services provider | India | |
TeleSign Corporation | True Software Scandinavia AB Truecaller International LLP | Verification services & real-time information provider | United States | |
Tenor, Inc. | True Software Scandinavia AB Truecaller International LLP | Audio-visual communication content such as graphics interchange format (GIF) for messaging functionality | United States | |
The Womb Communications LLP | Truecaller International LLP | Advertising agency, strategy and creative development | India | |
Torcai Digital Media Pvt. Ltd. | Truecaller International LLP | Third-party advertising partner | India | |
True Software Scandinavia AB | Truecaller International LLP | Product development activities | Europe | |
Truecaller International LLP | True Software Scandinavia AB | Customer support services | India | |
Twilio Inc. (SendGrid) | True Software Scandinavia AB Truecaller International LLP | Email delivery platform provider | United States | |
Tyntec Ltd. | Truecaller International LLP | Verification services provider | United Kingdom | |
Vitally Inc. | Truecaller International LLP | Cloud-based customer success and account management tool for Truecaller Enterprise business accounts | United States | |
Voyant Communications, LLC | Truecaller International LLP | SIP trunking provider for Truecaller Assistant users | United States | |
Vungle, Inc. | Truecaller International LLP | Third-party advertising partner | United States | |
Xapads Media Ltd. | Truecaller International LLP | Third-party advertising partner | Singapore | |
Zoho Corporation | True Software Scandinavia AB Truecaller International LLP | Payment management provider for Premium subscriptions purchased from the web | United States | |
Zoho Corporation Pvt. Ltd. | Truecaller International LLP | Cloud-based customer relationship management tool | India |
Updates
As Truecaller evolves, it may add, remove, or update information about these processors. Truecaller will post such updates here, so please check back frequently for updates.
Last updated: November 17, 2023