Truecaller is a privacy and security focused service. Pursuant to our mission to build trust in
communication, we are committed to being transparent and compliant with the laws of the countries we operate in.
In line with standard practices that global technology companies operating across multiple jurisdictions follow, Truecaller too keeps local
nuances like local data protection regimes, specific requirements set out by regulators in the jurisdictions, user preferences, and cultural
an agile manner and in compliance with the relevant jurisdiction.
Each user is able to restrict processing of their data, to disable any of the optional permissions, to download an entire copy of their data or to permanently unlist themselves.
The rights and interests of our users are a priority to us, and hence we provide largely identical rights to all our users across geographies barring some specific rights or requirements in a specific jurisdiction.
1. PERSONAL INFORMATION COLLECTED
1.1 USER PROFILE
When You create a user profile in the Services and confirm being the holder of a certain number, Truecaller will collect the information provided by You. In order to create a user profile, You must register Your first name, last name and phone number. Additional information that may be provided at Your option include, but is not limited to, photo, gender, street address and zip code, country of residence, email address, professional website, Facebook page, Twitter address and a short status message. Truecaller may supplement the information provided by You with information from third parties and add it to the information provided by You e.g. demographic information and additional contact information that is publicly available.
1.2 INSTALLATION AND USE
Some information, including, but not limited to, usage information and other information that may arise from Your interaction with the Services, cannot be used to identify You, whether in combination with other information or otherwise and will not constitute personal information for the purposes of this Policy.
1.3 THIRD PARTY SERVICES
1.4 CONTACT INFORMATION
Where the Truecaller mobile applications (“Truecaller Apps”) are obtained from other sources than Apple App Store or Google Play, You may share the names, numbers, Google ID’s and email addresses contained in Your address book (“Contact Information”) with Truecaller by enabling the Truecaller Enhanced Search Functionality. Where the Truecaller Apps are obtained from Apple App Store or Google Play, we do not share any user Contact Information. In addition to Contact Information, if You choose to activate use of a third party service, such as social networks services, within the Services, Truecaller may collect, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.
Please note that no other contact information other than the phone numbers and thereto attached names, Google ID’s and email addresses will be collected and used from Your address book. Other numbers or information that may be contained in Your address book will be filtered away by our safety algorithms and will therefore not be collected by Truecaller. Please also note that You can always choose not to share Contact Information with Truecaller and if You have shared such information and changed Your mind, You can delist Your number or opt-out to render Your entire Contact Information unavailable for search in the Truecaller database.
1.5 OTHER INFORMATION YOU MAY PROVIDE
You may provide us with various information in connection with Your interaction with our Services. For example, You may through tagging functionality associate a phone number, that is not registered in the Truecaller database or belongs to a User, with a business or name and You may report a phone number as spam or some other attribute to be included in spam blocking directories. Truecaller may also from time to time offer You the opportunity to provide information on Your experience from using the Services or to participate in contests, surveys or other promotions. Truecaller will collect the information You provide in connection therewith, as well as any other information You provide through the Services or when You communicate or interact with us.
2. USE OF PERSONAL INFORMATION
2.1 PROVIDE, IMPROVE AND PERSONALIZE OUR SERVICES
Truecaller may use the personal information collected to provide, maintain, improve, analyze and personalize the Services to its Users, partners and third party providers. More specifically, Truecaller may use such information to:
- provide smart caller ID, dialer and messaging functionality that, among other features, allow for population of unidentified numbers and other data in call or message logs, display the name associated with a certain number for incoming or outgoing calls and messages or following a manual number search against the Truecaller database;
- display the number associated with a certain name following a manual name search against the Truecaller database, subject to that name searches will only produce a number linked to the name if the number is available for search in a public database or relates to a User who has made his or her name available for search, provide Your information to the person You reach out to when requesting a contact via the Truecaller name search service, in which case Your request will be forwarded to that person via an SMS and he/she may choose whether or not to share the phone number with You at his/her own discretion;
- display information based on connections a User may have in common, directly or indirectly, with other Users via a “social graph” algorithm, display the “who viewed my profile”, "who searched for me" and “availability” functionalities of the Services;
- send in application push notifications and reminders and deliver messages via the Services, in which case Your messages will be kept for a limited period of time in order to deliver the messages but Truecaller will not, unless specifically stated, monitor the content of Your messages;
- maintain User spam lists and build a community based spam blocking directory;
- enable You to use and share Your information in connection with Your registration, login or other use of third party services e.g. payment service providers, online services, social networking sites and other third party API’s; and
- otherwise improve our Services, business and operations.
2.2 STATISTICAL DATA FROM THE SERVICES
We use aggregated or anonymized personal information for statistical and analytical purposes. We may come to share such data with third parties.
We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
2.3 PERSONALIZE OUR ADVERTISING AND COMMUNICATIONS
We may use any of the information collected, as set out above, to provide You with location and interest based advertising, marketing messaging, information and services. We may also use the collected information to measure the performance of our advertising and marketing services.
We may contact You for verification purposes or with information pertaining to the Services or special offers, e.g. newsletter e-mails, SMS and similar notifications about Truecaller’s and our business partners’ products and services. We also use the collected information to respond to you when you contact us.
2.4 COMPLIANCE WITH LAWS AND PREVENTION OF FRAUDULENT OR ILLEGAL ACTIVITIES
We may use the collected information to comply with applicable laws and to enforce our agreements and protect and defend the rights or safety of Truecaller, its Users or any other person and verify provided User profile information with third party providers and ensure technical service functionality and data accuracy, perform trouble-shooting and prevent or detect fraud, security breaches or illegal activities.
3. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
In addition to the sharing and disclosure of personal information that is included as part of the functionality of the Services as described in section 2 above, Truecaller may disclose personal information if we believe such action is necessary to:
- comply with the law, or legal process served on us;
- protect and defend our rights and the enforcement of our agreements; or
- protect the security and safety of Users or members of the public or other aspects of public importance, provided, of course, that such disclosure is lawful.
We transfer information to trusted vendors, service providers, and other partners who support our business and Services, such as providing technical infrastructure services, bug testing, analyzing how our Services are used, measuring the effectiveness of ads and services and facilitating payments as well as potential partners who may wish to work with us to provide other services. Truecaller will always require these third parties to take appropriate organizational and technical measures to protect personal information and to observe applicable legislation. Truecaller´s third party data processor list is available at https://www.truecaller.com/third-party-data-processors.
We may disclose and transfer Your Information to our associated or affiliated organisations or related entities and to any third party who acquires, our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets.
4. DELISTING OF CONTACT INFORMATION AND OPT-OUT OF AD TARGETING
If a User chooses to disable the Enhanced Search Functionality, the Contact Information made available by that User is disabled and will thereafter not be available for search in the Truecaller database. If any persons do not wish to have their names and phone numbers made available through the Enhanced Search or Name Search functionalities, they can exclude themselves from further queries by notifying Truecaller via its website at www.truecaller.com or as set forth in the contact details below. You acknowledge and agree that Truecaller may keep and process personal information related to such request in order to be able to honor the request.
You can limit or opt-out of the collection and use of Your information for ad targeting by third parties via Your device settings.
5. INFORMATION SECURITY AND TRANSFER OF PERSONAL INFORMATION TO OTHER COUNTRIES
6. ACCESSING AND UPDATING PERSONAL INFORMATION
Truecaller may on its own initiative, or at Your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal information retained by Truecaller in connection with the operation of the Services. When required by applicable law, You have the right to know what personal information is stored about You and to have any such information corrected or deleted on Your request. See contact details below.
Services are not intended for or designed to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. Truecaller does not intentionally or knowingly collect personal information through the Services from anyone under that age. We encourage parents and guardians to be involved in the online activities of their children to ensure that no personal information is collected from a child without their consent.
Truecaller International LLP, 1st Floor, Office Nos. - 01A105, 01A106, 01A107, 01A108, 01A109, Platina Tower, M.G Road, Near Sikandarpur Metro station, Sector 28, Gurugram, Haryana 122001.
You can also send Your enquiries (including in relation to any grievances to our Grievances Officer) via email to email@example.com.
Effective date: 25 May 2018
Last updated: 13 April 2023