SPECIFIC TERMS FOR ADDITIONAL SERVICES

Last updated: November 10, 2025

Truecaller gives you access to certain additional features described here whether or not in exchange for payment of a one-time or recurring fee, as applicable to the relevant features (each an “Additional Service” and collectively the "Additional Services").

By signing up for or using an Additional Service, you acknowledge and agree to these Specific Terms for Additional Services (the “Additional Terms”) in addition to the applicable Truecaller Terms of Service and Truecaller Privacy Policy (collectively the “Terms”). “Truecaller” refers to the Truecaller entity that provides the Additional Services to you and with whom you have entered into the Terms of Service.

Please read these Additional Terms carefully. They outline what to expect from us and what we expect from you when using the Additional Services. Please note that the features available to you may vary depending on your geographical location, technical or operational feasibility, regulatory requirement and subscription plan. Please note that some features may also be subject to limitations by your network carrier. We may update these Additional Terms periodically, especially when we launch new features. You are therefore required to check them regularly and before using a new feature. If you do not understand and accept any part of these Additional Terms, you may not use the Additional Services.

A. Additional Services for iOS: We provide a broad range of services for iOS users that are described in detail here. On iOS, the free version of the Truecaller app includes a phone number lookup feature, which allows you to make a limited number of number searches per day, along with access to other Service features, except in certain countries where a premium subscription may be required to access the full range of functionality.

B. Additional Services for Android. We provide a broad range of services to Android users in exchange for payment of a one-time or recurring fee that are available at https://www.truecaller.com/premium. Details about additional services other than premium services can be found on our website and in the frequently asked questions on our support page.

Below, we outline certain Additional Services that come with particular requirements or additional resources:

Assistant offers you, among other things, the ability to forward declined or missed calls before picking them up and to receive detailed information about the calls. After it answers the call, Assistant plays back to that caller a pre-recorded interactive answer. You will be able to determine when and how the Assistant answers calls with a script you choose as well as see and listen to the conversation between the Assistant and the caller. Assistant also uses automated means to detect robocalls and top spammers from numbers in Truecaller's spam database. In order to use the Assistant, we will walk you through a process to configure your phone’s conditional call forwarding feature so that all declined and missed calls can be forwarded to the Assistant.

You can learn more about how the Assistant works here and find guides and frequently asked questions at our support page.
Synthetic Voice feature allows you to personalise the Assistant to sound like you. With the feature you can create a synthetic representation of your voice (voice model) by recording your voice, which will be used by the Assistant when answering calls on your behalf. Your voice recordings will only be used for the specific purpose of creating and using the synthetic voice model within the Assistant and we will not use your voice recordings or the synthetic voice model for any other purpose without your explicit consent. You can at any time delete your voice recordings and the synthetic voice model through the Truecaller app settings.

Specific terms apply for the synthetic voice feature. Please read these to understand your rights and obligations when using the feature.
Call Recording allows you to record individual telephone conversations and receive the recording to your device. You can also choose to create a transcription of the recording and search within the transcription. Transcripts and recordings will be stored only on your phone and Truecaller will have no access to them. You are responsible for using the recording lawfully (read more under section “Your responsibilities”). Please note that the maximum time of Call Recording is limited to 24 hours for a month to prevent any abusive usage.

You can learn more about how Call Recording works here and find guides and frequently asked questions here (iOS) and here (Android).
AI Call Scanner is a feature that can detect AI-synthesised voices, empowering you to safeguard yourself against potential scams and fraudulent activities. When activating the AI Call Scanner, it captures and analyses parts of the call by automated means to determine whether the one you’re interacting with is human or AI. The recording is encrypted and will only be stored to perform the analysis and deleted directly thereafter. The recording will not be used for any other purposes.

You can learn more about how AI Call Scanner works here.
Fraud Insurance provides insurance coverage against digital communication frauds perpetrated on your Truecaller registered number. It will be available only if you are a yearly premium subscriber in India, in which case you will enjoy the insurance benefits at no additional charge. Please note that the insurance is currently provided by HDFC ERGO under the “Cyber Sachet Insurance” plan. Truecaller acts solely as the master policyholder and is not the insurance provider. The insurance coverage shall be subject to the terms and conditions, and limitations of the insurance plan offered by the third-party insurer.

To avail the benefit, you are required to actively enroll for Fraud insurance via the Truecaller app. The insurance cover shall be valid for a period of one year from the date of enrollment. Your insurance automatically renews with automatic renewal of your premium subscription and you do not need to enroll again to avail insurance benefits.
By enrolling for the insurance, you agree to Truecaller sharing your personal information, including Truecaller registered number with the insurer. Further, you are solely responsible for filing your claim with the insurer and submitting relevant documents as required by the insurer in support of your claim. Truecaller does not handle claims processing and is not responsible for the outcome of your insurance claims.

You can learn more about Fraud Insurance here (iOS) and here (Android).
User Verification allows Truecaller premium subscribers (only individuals and not businesses) in India to verify themselves on the Truecaller app and obtain a verified badge on their profile. Once completed, the verification status shall remain active, (a) for the duration of your active premium subscription, and/or (b) unless otherwise canceled by Truecaller at its discretion. Further in the event you change your profile name at any point, you will lose the verified badge and will have to re-verify yourself. Please note that user verification is entirely voluntary, and the means of such verification may change from time to time, as determined by Truecaller.

Currently, this verification is being carried out by Truecaller in association with its third-party service provider, Hyperverge Technologies Private Limited (“Verification Partner”). To undertake this verification, you must have a valid Aadhaar and a DigiLocker account. If you do not have a DigiLocker account, DigiLocker will automatically create an account for you during the process. From your DigiLocker account, the Verification Partner will fetch your Aadhaar data, i.e., masked Aadhaar number, name, date of birth, address, photo and gender (“Verified Data”) and your Truecaller profile will get verified using the name so fetched. You will also have the option of adding your Aadhaar-linked date of birth, gender and city to your Truecaller profile. Please note that the Verification Partner works with DigiLocker to fetch the Verified Data and share it with Truecaller, and no other information whatsoever, including your full (unmasked) Aadhaar number or any other documents stored in your DigiLocker account is obtained by Truecaller or its Verification Partner as part of the verification process.

You can learn more about how user verification works here.
Family Protection allows users to form a trusted Family Group that provides shared protection against spam and fraud calls including real-time status sharing for members of a given family group. The feature includes two roles: Admin (who creates and manages the group or is later nominated as admin to manage the group) and Members (other invited users). Creating and using a Family Group is free for all Truecaller users. Certain advanced functions such as configuring maximum protection levels require an active Premium Family subscription.

The feature is activated only after explicit consent from each Member. To join, a Member must accept an invitation from the Admin and complete an onboarding flow that clearly explains data sharing and privacy terms. This feature enables Members to allow Admin to manage certain Truecaller settings on the Member's behalf to ensure safe and trusted communication, and also share limited information with Admin and Members, as detailed during onboarding. Members also authorize the Admin to be able to disconnect a fraudulent call when they receive one in order to protect them from potential harm. Data sharing with Admin is limited to what is necessary for the feature to function and occurs only after explicit consent of each Member.

Members can manage their privacy and sharing settings at any time within the app and may leave the Family Group at any time, immediately removing Admin access and stopping all data sharing with the Admin and the Members. You can learn more about Family Protection here.

You can learn more about Family Protection here.
Truecaller Voicemail offers you, among other things, the ability to have your callers record a message for you to be retrieved later if you miss their calls, by setting up a call forwarding based voicemail. Upon activation of Truecaller Voicemail service, if you miss a call, the said call will be forwarded to Truecaller Voicemail service number, where a pre-recorded message is played out to the caller asking them to record a message for you. Your caller may choose to record a message for you, or instead disconnect and call you back again later. If they do record a message, you will be notified about it in the Truecaller application and you may then choose to download the message and hear it on the Truecaller application. When playing back a recorded message, you may also have an ability to view the automated transcript of such message. Truecaller Voicemail stores your messages only for a limited time-period of up to 7 (seven) days, and will delete it from our servers once you have downloaded it on your device. In order to use Truecaller Voicemail, we will walk you through a process to configure your phone’s conditional call forwarding feature so that Truecaller Voicemail can be enabled for your missed calls.

You can learn more about how the Truecaller Voicemail works on our website and find guides and frequently asked questions at our support page.

Communication charges. Except when explicitly stated, Additional Services (including Assistant and Call Recording) may utilize call and data services and may incur carrier charges in accordance with your contract with the carrier. This includes Call Recording, calls answered by the Assistant or using Voicemail services and data utilized for availing other services or features. For clarity, these Terms only apply to services offered by Truecaller and do not apply to the features and services provided by your carrier (such as carrier calling and messaging through SMS or MMS). You are solely and exclusively responsible for all carrier charges pertaining to usage of Truecaller services in accordance with your contract with carrier.

Your responsibilities. The laws regarding the notification requirements for recording and transcribing conversations vary across jurisdictions, states and territories. Before using features with recording functionalities, such as Call Recording, Assistant or Voicemail, familiarise yourself with your local laws to determine if you need the other party’s permission to record or transcribe a call. As the user, you are responsible for complying with local laws when recording, including obtaining prior consent from other parties on the call where necessary. You are also responsible for complying with local laws when sharing content generated through the Additional Services with a third party.

We provide various controls to help you set your preferences depending on your country of residency. Where allowed and technically feasible we offer customizable call recording settings to help you comply with local laws. These settings include options such as a beep tone or other notifications to indicate that the call is being recorded. You can also choose to activate or deactivate transcriptions.

Acceptable use. We aim to provide a safe and enjoyable experience to our users. You agree to use the Additional Services only for personal non-commercial usage purposes that are lawful.

Please follow the rules below when using the Additional Services.

Refrain from sharing any content including audio, visual, audio-visual or other message content with other users that may potentially breach applicable laws or proprietary rights of a third party including copyrights.
Do not use the Additional Services to transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, gives rise to civil liability, or otherwise violates any applicable local, state, national, or foreign law.
Do not impersonate another person in any manner or otherwise misrepresent yourself or the source of any phone call.
Do not distribute other people’s personal and confidential information, such as credit card numbers, confidential national ID numbers, or account passwords, without their permission.
Do not abuse the Additional Services.
Do not modify, adapt, translate, reverse engineer or otherwise utilize any portion of the Additional Services in a similarly unintended manner.
Do not remove any copyright, trademark, or other proprietary rights notices contained in or on the Additional Services.
Do not use the Call Recording or Voicemail unless you have determined that your use is legal.

When we identify a potential violation, we may review and take action, including limiting or terminating your access to the relevant Additional Service or Additional Services. We do not tolerate illegal activities, and this may result in you being banned from the Truecaller application and/or being reported to the authorities.

Privacy. The data types we process depend on how you use the Additional Service and what features you use. For the purposes of providing the Additional Services as described in these Additional Terms, we process the following personal data:

Subscription information: When you register for an Additional Service in exchange for a one-time or recurring fee, we collect information about your subscription status such as your order id, invoice id, product purchased, payment status and order status. We also collect family member phone numbers for certain family subscription plans.
Carrier information: We ask for your phone number and carrier to ensure your carrier supports the Additional Service.
Call data: For Additional Services that by their nature require access to call data, such as Call Assistant, Call Recording, Voicemail and AI Call Scanner, we process information about the performed call and audio recordings in order to provide the services in accordance with these terms. Due to the nature of these services, this may include information about non-users, such as phone number, name and the information contained in possible recordings and transcriptions. You decide whether to enable each of these services, and you can change the settings for transcriptions and notifications for these in your privacy settings within the app.
Contacts: If you wish to establish different forwarding rules for calls from your contacts compared to unknown numbers, you can provide on-device access to your phonebook contacts. By default, we do not store your contacts' details and will forward all declined and missed calls to the Assistant, including those from your contacts, as we cannot distinguish between your known and unknown callers. If you do not want the Assistant to forward calls coming from your contacts, we will need your permission to store their phone numbers on our servers. We will not use or store any other personal information about your contacts, such as name, photo, or email address. You can always turn off this permission by going to Settings within the app.
Device and log data: When you use the Assistant or Voicemail, we collect information about the calls answered by the Assistant or sent to Voicemail. This includes information about app installation status, call duration, call status (ongoing, completed or actively declined by you and not answered by the Assistant or sent to Voicemail). All calls answered by the Assistant or sent to Voicemail will be recorded and transcribed for in-call display and log retrieval. You may download these recordings and transcripts to your device within 30 days of the recording.
Training data: We may use segments of audio and associated transcriptions as training data to enhance our proprietary artificial intelligence (AI) technology, analytics, and the development of our products. Wherever possible, we will anonymise such data to remove any identifiable information. In cases where anonymisation is not feasible, we will apply measures to pseudonymise the data, ensuring your privacy is safeguarded during processing. This processing will be carried out either with your consent or based on our legitimate interest, as permitted by applicable laws.
Real-time activity data: With your explicit permission and only if you enable Family Protection, we will collect real-time activity data (e.g., whether you are walking or driving).

Any personal information that is provided to Truecaller will be used and protected in accordance with the applicable Truecaller Privacy Policy. These Terms describe features that are specific to the services described herein and should be read in conjunction with the applicable Truecaller Privacy Policy.

Some limitations on the use of Additional Services. We aim to provide the most accurate, current, and rich data available, but we cannot guarantee the accuracy of the results the Additional Services provide. For example, due to many variables in speech recognition, the Assistant, transcription or AI Call Scanner will not always be able to fully understand what a caller says or detect all spam calls and robocalls.

No warranties. Due to the limitations described above, and subject to mandatory law, we hereby disclaim all warranties, whether express, implied, or statutory, including but not limited to that the Additional Service will provide accurate results, or run uninterrupted and error-free. If you experience issues with the Additional Services, you can always reach out to support@truecaller.com and we will take reasonable efforts to fix the issue. We always welcome any feedback on our services.

Our liability. We will not be liable for damages of any type, whether direct, indirect, incidental, consequential or punitive (“damages”), arising out of or in any way related to the use of the Additional Services, including but not limited to damages arising from mistakes, omissions, interruptions, delays, defects, or errors in providing the Additional Services. For clarity, this applies to errors in blocking, transmitting, receiving, originating, terminating and/or delivering telephone calls and to any inaccuracy of any information provided using the Additional Services.

We will also not be liable under any circumstances for damages arising out of or related in any way to your use of, your inability to access, or your difficulty in accessing Additional Services through toll or local access numbers. It is your responsibility to ensure that you have all required system elements, that they are compatible and properly configured and fully functional. You must comply with all laws applicable to your use of the Additional Services before registering or using them. We disclaim all liability for any failure on your part to comply with these requirements.

Unless required by mandatory law, under no circumstances will our aggregate maximum liability exceed the fees you have paid for the relevant Additional Services, if any.

Service interruptions. Additional Services may be suspended temporarily, without notice, for security reasons, systems failure, maintenance and repair, or other circumstances. To the fullest extent permitted by applicable law, you will not be entitled to any refund for these temporary suspensions.

Changes to Additional Services. As we evolve our Additional Services constantly, we may temporarily suspend or permanently stop providing them at our sole and absolute discretion. Truecaller will not be liable to you or to any third party for any modification, suspension or discontinuance of the Additional Services. The applicable Truecaller Terms of Service specify how you can cancel a subscription or seek a refund.