Privacy FAQ

Does Truecaller upload my phonebook?

Your phonebook is never made publicly searchable to others on Truecaller if you install our app from the Google Play Store or Apple App Store or if you are a user in the EU.

For users in certain countries outside the EU, if you download the app from our website, or if the app comes pre-loaded on your phone, or if you use our website to search, then you have the option to share your phonebook by registering for ‘Enhanced Search’ and confirming that you have obtained consent to upload such details from those in your phonebook. Enhanced Search is permission-based and is displayed to users when registering. You can switch off Enhanced Search at any time.

Do you sell my information?

No, we do not sell our users’ names or phone numbers to third parties. So that our users are able to use our app for free, we work with advertising partners such as Google and others listed in our app and provide trusted partners with caller ID services. That’s it.

Do you share our information with third party companies?

Yes, but only in limited circumstances. However, we need to work with third parties in order to give our users the best user experience and support development of our services. For instance, when you download Truecaller for the first time, we need to verify your number via an SMS – for this, we work with an SMS provider to deliver the verification code to confirm your number.

Another example is that we use certain third party services to find bugs, analyze crash reports, to improve the apps functionalities, or to show you ads (from trusted third parties like Google) etc.

Is it easy to unlist myself from Truecaller?

Yes. If you are not a Truecaller user, go to the unlist page and you can remove yourself easily. If you are a Truecaller user, you will need to deactivate your account in the app before unlisting.

Why is Truecaller asking for certain permissions?

We keep you informed about the data that the Truecaller app requires to function best for you. You can also choose to provide some optional permissions depending on which features you use (such as location, camera and microphone). You can always deactivate these permissions in the app or on your device at any time. Read more about which permissions are used to make Truecaller work, and why.

How does Truecaller make money?

In order for Truecaller to be able to provide its app to the vast majority of users free of charge, we are financed through ad revenue, Premium subscriptions and the provision of caller ID services to trusted partners. In addition, in India we operate Truecaller Pay which provides banking services to users who choose to register for such services.