FAQ

FAQ

We are committed to the privacy of our users and care deeply about the data you share with us. We securely handle and process your data as per our Privacy Policy. The data we process depends on how you use our app. We only require your phone number and name to create your profile. We have optional features which, if used by you, require us to collect additional information. When you start using our app, we will also collect information about your interaction with our app and devices you use to access our app including information about installed apps, IP address, device location and unique identifiers.

Privacy is integral to our culture and processes at Truecaller. We remain proactive in evaluating the privacy implications of all our features. Your data is only used for the purposes set out in our Privacy Policy including:

  • Displaying profile data when another user searches for your number for a limited number of searches to keep your information safe
  • Providing, improving, analysing and personalising our services to ensure that you have a positive experience on our app
  • Complying with local laws and protecting your rights
  • Creating reports using aggregated and anonymised data for statistical and analytical purposes to help people avoid spam, scams, and frauds. We collect only as much data as is required for running our service.

You decide how your personal information is displayed to others in the community. You can edit your profile in the app anytime or deactivate your account in the Privacy Center. If there is any reason you do not want your information to be on Truecaller, it’s easy to unlist yourself. It will be disheartening to see you leave this all-powerful community that contributes significantly to making communication safer every day.

Privacy is a core value at Truecaller. Our search feature displays names against telephone numbers and your profile details are private by default. This way, your identity remains private. To ensure optimum privacy, we allow restricted attempts of such searches per day to avoid misuse of your information.

Additionally, we do not collect any address book data without user consent. We process any personal information only in accordance with our applicable privacy policy. Our services are intended for and can only be availed by users who confirm their eligibility to avail them upon their review of the applicable terms of services and privacy policy.