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TRUECALLER NOTICE OF COLLECTION

This notice addresses the specific disclosure requirements under the California Consumer Privacy Act of 2018 (“CCPA”), as amended by Proposition 24 of the California Privacy Rights Act of 2020 ("CPRA") effective as of January 1, 2023, by Truecaller International LLP to provide certain information about our data processing practices to California residents in addition to the disclosures in our Privacy Notice at or before the point of collecting personal information.

If you have a visual disability, you may be able to use a screen reader or other text-to-speech or text-to-Braille tool to review the contents of this Privacy Policy.

Truecaller is firmly committed to the security and protection of personal information of our Users and their contacts. This Privacy Policy describes how Truecaller will collect, use, share and process your personal information. Capitalized terms not defined in this Privacy Policy are defined in the Truecaller Terms of Service.

1. SCOPE

If you reside in California, You are entering into the Terms of Service with Truecaller International LLP and the terms of this Privacy Policy apply to You. If you are not resident in California the applicable terms are here unless you reside in the EU, EEA, UK or Switzerland in which case the applicable terms are here.

By accepting the Truecaller Privacy Policy and/or using the Services You consent to the collection, use, sharing and processing of personal information as described herein. If You provide us with personal information about someone else, You confirm that they are aware that You have provided their information and that they consent to our use of their information according to our Privacy Policy. You may opt-out at any time to prevent further use of the information shared via the Services.

2. YOUR RIGHTS ABOUT INFORMATION COLLECTED, DISCLOSED, OR SOLD

This Privacy Policy describes the personal information we generally collect, use, and disclose about California residents.

  • Right to know what personal information is being collected & Right to access personal information: You have the right to request that we disclose what personal information we collect, use, and disclose about you specifically. Truecaller provides many choices for You to manage your information. You can access and control Your information via our in-app Privacy Center (available under Settings>Privacy Center) where you can use tools to view, rectify, download, restrict processing or deactivate and delete your data. You may also submit a request to exercise the right to know by sending an email request to us using the Contact Information below and include “California Request to Know” in the subject line. Please specify in your request the details you would like to know, including any specific pieces of personal information you would like to access.
  • Right to deletion: You have a right to request the deletion of personal information that we collect or maintain about You. You can access and control Your information via our in-app Privacy Center (available under Settings>Privacy Center) where you can use tools to deactivate and retain or delete your data. Alternatively, if you prefer You may submit a request to delete Your personal information, please contact us using the contact information below, and include “California Request to Delete” in the subject line. Please specify in your request the personal information about you that you would like to have deleted, which can be all of your personal information as required by the CCPA. 
  • Right of no retaliation following opt-out or exercise of other rights: You may not be discriminated against because you exercise any of your rights under the CCPA.
  • Right to know what personal information is sold or shared and to whom: WE DO NOT SELL or SHARE CALIFORNIA RESIDENTS’ PERSONAL INFORMATION AND THEREFORE DO NOT OFFER AN OPT-OUT TO THE SALE OR SHARE OF PERSONAL INFORMATION.
  • Right to limit the use and disclosure of sensitive personal information: You have the right to limit the use of "sensitive personal information” as defined under the CPRA.  WE DO NOT SELL or SHARE CALIFORNIA RESIDENTS’ SENSITIVE PERSONAL INFORMATION AND THEREFORE DO NOT OFFER AN OPT-OUT TO THE SALE OR SHARE OF SENSITIVE PERSONAL INFORMATION. We might only use a limited number of sensitive personal information to the extent it is necessary to perform our services. 
  • Right to correct inaccurate personal information: In certain circumstances, you have the right to request correction of any inaccurate personal information. Upon verifying the validity of a verifiable consumer correction request, we will use commercially reasonable efforts to correct your personal information as directed, taking into account the nature of the personal information and the purposes of maintaining your personal information.

3. PERSONAL INFORMATION COLLECTED

We have set out the categories of personal information we have collected about California residents in the preceding 12 months and, for each category of personal information collected, the categories of sources from which that information was collected, the business or commercial purposes for which the information was collected, and the categories of third parties with whom we shared the personal information in Annexure 1 of this Privacy Policy available here.

The detailed information about the personal information we collect can be found below.

3.1 USER PROFILE

When You create a user profile in the Services and confirm being the holder of a certain number, Truecaller will collect the information provided by You. In order to create a user profile, You must register Your first name, last name and phone number. Additional information that may be provided at Your option include, but is not limited to, photo, gender, street address and zip code, country of residence, email address, professional website, Facebook page, Twitter address and a short status message. Truecaller may supplement the information provided by You with information from third parties and add it to the information provided by You e.g. additional contact information that is publicly available.

3.2 INSTALLATION AND USE

When You install and use the Services, Truecaller will collect personal information from You and any devices You may use in Your interaction with our Services. This information may include e.g.: geo-location; Your IP address; device ID or unique identifier; device manufacturer and type; device and hardware settings; SIM card usage; applications installed on your device; ID for advertising and ad data as described in section 4.3 below, operating system; web browser; operator; IMSI; connection information; screen resolution; usage statistics; default communication applications; access to device address book; device log and event information; logs, keywords and meta data of incoming and outgoing calls and messages; version of the Services You use and other information based on Your interaction with our Services such as how the Services are being accessed (via another service, web site or a search engine); Your paired devices (such as smart watch); the pages You visit and features you use on the Services; the services and websites You engage with from the Services; content viewed by You, content You have commented on or sent to us; the search terms You use; order information and other usage activity and data logged by Truecaller’s servers from time to time. Truecaller may collect some of this information automatically through use of cookies and You can learn more about our use of cookies in our Cookie Policy.

Some information, including, but not limited to, usage information and other information that may arise from Your interaction with the Services, cannot be used to identify You, whether in combination with other information or otherwise and will not constitute personal information for the purposes of this Privacy Policy.

3.3 THIRD PARTY SERVICES

You may provide us with Your user identifier information regarding, or to enable Your usage of, certain third-party services (together with a mapped photo where applicable) e.g. social networking services and payment services, in order for the Services to interoperate with such third-party services. You may use such third-party services to create Your user profile or log in to our Services, share information with such third-party services, or to connect Your user profile with the respective third-party services. Such third-party services may automatically provide us with access to certain personal information retained by them about You (e.g., your payment handle, unique identification information, content viewed by You, content liked by You and information about the advertisements You have been shown or may have clicked on) and You agree that we may collect, use and retain the information provided by these third-party services in accordance with this Privacy Policy. You may be able to control the personal information You allow us to have access to through the privacy settings on the respective third-party service. We will never store any passwords created for any third-party services.

3.4 CONTACT INFORMATION

Where the Truecaller mobile applications (“Truecaller Apps”) are obtained from other sources than Apple App Store or Google Play, You may share the names, numbers, Google ID’s and email addresses contained in Your address book (“Contact Information”) with Truecaller by enabling the Truecaller Enhanced Search Functionality. Where the Truecaller Apps are obtained from Apple App Store or Google Play, we do not share any user Contact Information. In addition to Contact Information, if You choose to activate use of a third-party service, such as social networks services, within the Services, Truecaller may collect, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.
Please note that no other contact information other than the phone numbers and thereto attached names, Google ID’s and email addresses will be collected and used from Your address book. Other numbers or information that may be contained in Your address book will be filtered away by our safety algorithms and will therefore not be collected by Truecaller. Please also note that You can always choose not to share Contact Information with Truecaller and if You have shared such information and changed Your mind, You can delist Your number or opt-out to render Your entire Contact Information unavailable for search in the Truecaller database.

3.5 OTHER INFORMATION YOU MAY PROVIDE

You may provide us with various information in connection with Your interaction with our Services. For example, You may through tagging functionality associate a phone number, that is not registered in the Truecaller database or belongs to a User, with a business or name and You may report a phone number as spam or some other attribute to be included in spam blocking directories. Truecaller may also from time to time offer You the opportunity to provide information on Your experience from using the Services or to participate in, surveys or other promotions. Truecaller will collect the information You provide in connection therewith, as well as any other information You provide through the Services or when You communicate or interact with us.

4. USE OF PERSONAL INFORMATION

4.1 PROVIDE, AND IMPROVE OUR SERVICES

Truecaller may use the personal information collected to provide, maintain, improve, and analyze the Services to its Users, partners and third-party providers. More specifically, Truecaller may use such information to:

  1. provide smart caller ID, dialer and messaging functionality that, among other features, allow for population of unidentified numbers and other data in call or message logs, display the name associated with a certain number for incoming or outgoing calls and messages or following a manual number search against the Truecaller database;
  2. display the number associated with a certain name following a manual name search against the Truecaller database, subject to that name searches will only produce a number linked to the name if the number is available for search in a public database or relates to a User who has made his or her name available for search, provide Your information to the person You reach out to when requesting a contact via the Truecaller name search service, in which case Your request will be forwarded to that person via an SMS and he/she may choose whether or not to share the phone number with You at his/her own discretion;
  3. display information based on connections a User may have in common, directly or indirectly, with other Users via a “social graph” algorithm, display the “who viewed my profile”, "who searched for me" and “availability” functionalities of the Services;
  4. send in application push notifications and reminders and deliver messages via the Services, in which case Your messages will be kept for a limited period of time in order to deliver the messages but Truecaller will not, unless specifically stated, monitor the content of Your messages;
  5. maintain User spam lists and build a community based spam blocking directory;
  6. enable You to use and share Your information in connection with Your registration, login or other use of third-party services e.g. payment service providers, online services, social networking sites and other third-party API’s; and
  7. otherwise improve our Services, business and operations.

4.2 STATISTICAL DATA FROM THE SERVICES

We use aggregated or anonymized personal information for statistical and analytical purposes. We may come to share such data with third parties for providing and improving our services.
We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

4.3 ADVERTISING AND COMMUNICATIONS

We may use your information to provide you with non-personalized advertising, by enabling restricted data processing using Google as a service provider. We do not use your precise location or personal information to serve you personalized ads.

Subject to your settings, we may contact You for verification purposes or with information pertaining to the Services or special offers, e.g. newsletter e-mails, SMS and similar notifications about Truecaller’s and our business partners’ products and services. We may use your information to contact you about our Services and features or to inform you of updates including to our terms and policies.

4.4 COMPLIANCE WITH LAWS AND PREVENTION OF FRAUDULENT OR ILLEGAL ACTIVITIES

We may use the collected information to comply with applicable laws and to enforce our agreements and protect and defend the rights or safety of Truecaller, its Users or any other person and verify provided User profile information with third-party providers and ensure technical service functionality and data accuracy, perform trouble-shooting and prevent or detect fraud, security breaches or illegal activities.

5. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

In addition to the sharing and disclosure of personal information that is included as part of the functionality of the Services as described in section 4 above, Truecaller may disclose personal information if we believe such action is necessary to:

  1. comply with the law, or legal process served on us;
  2. protect and defend our rights and the enforcement of our agreements; or
  3. protect the security and safety of Users or members of the public or other aspects of public importance, provided, of course, that such disclosure is lawful.

We transfer information to trusted vendors, service providers, and other partners who support our business and Services, such as providing technical infrastructure services, bug testing, analyzing how our Services are used, and facilitating payments as well as potential partners who may wish to work with us to provide other services. Truecaller´s third party data processor list is available at https://www.truecaller.com/third-party-data-processors .

Truecaller will always require these third parties to take appropriate organizational and technical measures to protect personal information and to observe applicable legislation. The information may be collected by such third parties by use of cookies, or similar technologies, and You can learn more about the use of cookies in our Cookie Policy.

We may disclose and transfer Your Information to our associated or affiliated organisations or related entities and to any third party who acquires our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets.

6. DELISTING OF CONTACT INFORMATION, RIGHT TO OPT-OUT

If a User chooses to disable the Enhanced Search Functionality, the Contact Information made available by that User is disabled and will thereafter not be available for search in the Truecaller database. If any persons do not wish to have their names and phone numbers made available through the Enhanced Search or Name Search functionalities, they can exclude themselves from further queries by notifying Truecaller via its website at www.truecaller.com or as set forth in the contact details below. You acknowledge and agree that Truecaller may keep and process personal information related to such request in order to be able to honor the request. You have the right to opt-out of the sale of Your personal information. However, for avoidance of doubt, we do not sell Your personal information.

7. INFORMATION SECURITY AND TRANSFER OF PERSONAL INFORMATION TO OTHER COUNTRIES

In order to provide the Services, Truecaller will transfer, process and store personal information in countries, including but not limited to India, United States, and may also use cloud based services for this purpose. Truecaller may also subcontract storage or processing of Your information to third parties located in countries other than Your home country. Information collected within one country may, for example, be transferred to and processed in another country, which may not provide the same level of protection for personal data as the country in which it was collected. We take all reasonable precautions to protect personal information from misuse, loss and unauthorized access. Truecaller has implemented physical, electronic, and procedural safeguards in order to protect the information, including that the information will be stored on secured servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet or method of electronic storage is 100% secure. You acknowledge and agree that Truecaller may transfer Your personal information as described above for purposes consistent with this Privacy Policy.

8. RETENTION

We collect, use and share your information (for example, to deliver the Services,) including based on your consent, usage of our Services, and the choices you make upon registration and in your settings or as a matter of public interest or based on a legitimate interest of Truecaller (which is not overridden by your interests or Constitutional fundamental rights and freedoms). Such legitimate interests of Truecaller includes to protect and maintain the security of the Services, to understand and improve our Services and user relationships and to administer our business and customer support, or to create and maintain business directories, spam blocking directories and provide contextual information to detect and prevent unlawful activity. Where we process data based only on your consent, you may withdraw your consent at any time via your settings. We also collect and process and retain your information to comply with applicable laws and our legal obligations.

Truecaller will retain your information for as long as you maintain a user profile in the Services and for the period necessary to fulfill the purposes outlined in our Privacy Policy unless a longer retention period is required or permitted by law. You may at any time choose to deactivate your account and delete your user profile and information via your settings. If you deactivate your account, your profile information will no longer be visible to others in the Services, and we delete from our servers any of your information that we do not need to provide our Services including any undelivered messages. However, deactivating your account will not delete information that you have shared with others, for example, messages that you have sent to other users.

9. MINORS

Services are not intended for or designed to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. Truecaller does not intentionally or knowingly collect personal information through the Services from anyone under that age. We encourage parents and guardians to be involved in the online activities of their children to ensure that no personal information is collected from a child without their consent.

WE DO NOT SELL THE PERSONAL INFORMATION OF MINORS UNDER 16 YEARS OF AGE.

10. CHANGES TO THIS PRIVACY POLICY

Truecaller may at any time with or without a separate notice change this Privacy Policy, and You are encouraged to review this Policy from time to time. In case of substantial changes, Truecaller will notify the Users by push notice or via notice in the Services. Your continued use of the Services after a notice of changes has been communicated to You or published on our Services shall constitute consent to the changed policy.

11. COOKIES

As described in our Cookie Policy, we use cookies, web beacons, flash cookies, HTML 5 cookies, pixel tags and other web application software methods, including mobile application identifiers, to help us recognize you across the Services, learn about your interests both on and off the Services, improve your experience, increase security, measure use and effectiveness of the Services. You can control Cookies through your browser settings and other tools. By interacting with the Services, you consent to the use and placement of Cookies on your device in accordance with this Privacy Policy, which by reference incorporates our Cookie Policy.

12. AUTHORIZED AGENT

You can designate an authorized agent to make a request under the CCPA on your behalf if:

  1. The authorized agent is a natural person or a business entity registered with the Secretary of State of California; and
  2. You sign a written declaration that you authorize the authorized agent to act on your behalf.

If you use an authorized agent to submit a request to exercise your right to know or your right to request deletion, in addition to the steps described under Section 2 and Section 8 above, please mail a certified copy of your written declaration authorizing the authorized agent to act on your behalf using the contact information below.

If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.

13. DISCLOSURE OF PRIVACY RIGHTS REQUESTS

The CCPA requires businesses to disclose the number of requests received, complied with in whole or in part, or denied. Please see the relevant metrics below which have been compiled based on requests from California residents through Truecaller’s privacy support channels.

Request Type Count Average days to close
Requests to Delete/Unlist phone number 6 2 weeks
Completed 6 2 weeks
Rejected 0

The metrics above are for calendar year 2022 (January through December), and represent interactions where users have contacted us and explicitly requested to exercise their CCPA rights.

14. CONTACT

For all requests to exercise your rights under this Privacy Policy and any enquiries you may have regarding our Services please submit an email request to support@truecaller.com with an appropriate subject line or create a ticket at https://support.truecaller.com/support/home. 

We will ask that you provide certain information to verify your identity, such as a code sent to your device we may have on file for you. If you have a password-protected account with us, we may verify your identity through our existing authentication practices for your account. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue. We will respond to your request in accordance with the CCPA. If we deny your request, we will explain why.

You can also send Your enquiries (including in relation to any grievances to our Grievances Officer) via email to support@truecaller.com or by post to ‘The Grievances Officer’ at the address below:

Truecaller International LLP
1st Floor, Platina Tower
M.G Road, Near Sikandarpur Metro Station,
Sector 28, Gurugram,
Haryana 122001
India

If Truecaller cannot resolve Your concern or if it is inconvenient to contact us, You may raise the matter with the Office of the Attorney General or with the California Privacy Protection Agency.

Effective date: 25 May 2018

Last updated: 13 April 2023