Revised 28 March, 2017
Please note that provision of information from the Truecaller database is constitutionally protected under applicable laws on Freedom of Expression, see the Terms of Service.
When You create a user profile in the Services and confirm being the holder of a certain number, Truecaller will collect the information provided by You. In order to create a user profile, You must register Your first name, last name and phone number. Additional information that may be provided at Your option include, but is not limited to, photo, gender, street address and zip code, country of residence, email address, professional website, Facebook page, Twitter address and a short status message. Truecaller may supplement the information provided by You with information from third parties and add it to the information provided by You e.g. demographic information and additional contact information that is publicly available.
Some information, including, but not limited to, usage information and other information that may arise from Your interaction with the Services, cannot be used to identify You, whether in combination with other information or otherwise and will not constitute personal information for the purposes of this Policy.
Where the Truecaller mobile applications (“Truecaller Apps”) are obtained from other sources than Apple App Store or Google Play, You may share the names, numbers, Google ID’s and email addresses contained in Your address book (“Contact Information”) with Truecaller by enabling the Truecaller Enhanced Search Functionality. Where the Truecaller Apps are obtained from Apple App Store or Google Play, we will only use permitted Contact Information to make our Services more relevant to You and Your engagement with the Truecaller community. In addition to Contact Information, if You choose to activate use of a third party service, such as social networks services, within the Services, Truecaller may collect, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.
You acknowledge and agree that any Contact Information that You share with Truecaller is submitted for publication in the Truecaller database, for which a Publishing Certificate (Sw: utgivningsbevis) has been issued. Such Publishing Certificate provides for constitutional protection under the Swedish Fundamental Law on Freedom of Expression, see the Terms of Service. Please note that no other contact information other than the phone numbers and thereto attached names, Google ID’s and email addresses will be collected and used from Your address book. Other numbers or information that may be contained in Your address book will be filtered away by our safety algorithms and will therefore not be collected by Truecaller. Please also note that You can always choose not to share Contact Information with Truecaller and if You have shared such information and changed Your mind, You can delist Your number or opt-out to render Your entire Contact Information unavailable for search in the Truecaller database.
You may provide us with various information in connection with Your interaction with our Services. For example, You may through tagging functionality associate a phone number, that is not registered in the Truecaller database, with a business or name and You may report a phone number as spam or some other attribute to be included in spam blocking directories. Truecaller may also from time to time offer You the opportunity to provide information on Your experience from using the Services or to participate in contests, surveys or other promotions. Truecaller will collect the information You provide in connection therewith, as well as any other information You provide through the Services or when You communicate or interact with us.
Truecaller may use the personal information collected to provide, maintain, improve, analyze and personalize the Services to its Users, partners and third party providers. More specifically, Truecaller may use such information to:
We use aggregated or anonymized personal information for statistical and analytical purposes. We may come to share such data with third parties.
We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
We may use any of the information collected, as set out above, to provide You with location and interest based advertising, marketing messaging, information and services. We may also use the collected information to measure the performance of our advertising and marketing services.
We may contact You for verification purposes or with information pertaining to the Services or special offers, e.g. newsletter e-mails, SMS and similar notifications about Truecaller’s and our business partners’ products and services. We also use the collected information to respond to you when you contact us.
We may use the collected information to comply with applicable laws and to enforce our agreements and protect and defend the rights or safety of Truecaller, its Users or any other person and verify provided User profile information with third party providers and ensure technical service functionality and data accuracy, perform trouble-shooting and prevent or detect fraud, security breaches or illegal activities.
In addition to the sharing and disclosure of personal information that is included as part of the functionality of the Services as described in section 2 above, Truecaller may disclose personal information if we believe such action is necessary to:
We may disclose and transfer Your Information to our associated or affiliated organisations or related entities and to any third party who acquires, our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets.
If a User chooses to disable the Enhanced Search Functionality, the Contact Information made available by that User is disabled and will thereafter not be available for search in the Truecaller database. If any persons do not wish to have their names and phone numbers made available through the Enhanced Search or Name Search functionalities, they can exclude themselves from further queries by notifying Truecaller via its website at www.truecaller.com or as set forth in the contact details below. You acknowledge and agree that Truecaller may keep and process personal information related to such request in order to be able to honor the request.
You can limit or opt-out of the collection and use of Your information for ad targeting by third parties via Your device settings.
Truecaller may on its own initiative, or at Your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal information retained by Truecaller in connection with the operation of the Services. When required by applicable law, You have the right to know what personal information is stored about You and to have any such information corrected or deleted on Your request. See contact details below.
Services are not intended for or designed to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. Truecaller does not intentionally or knowingly collect personal information through the Services from anyone under that age. We encourage parents and guardians to be involved in the online activities of their children to ensure that no personal information is collected from a child without their consent.
True Software Scandinavia AB, Reg. No. 556784-0912, Kungsgatan 15, 111 43 Stockholm, Sweden.
You can also send Your enquiries via email to firstname.lastname@example.org.
For Users that may have grievances pertaining to the Services, Truecaller has appointed a Grievance Officer to deal with Your issues. You may reach him/her on email@example.com